Benefits:

401(k)

Bonus based on performance

Free uniforms

Health insurance

Training & development

Why Join Us

At GDS Technology, we’re a trusted technology partner serving businesses across the East Coast and Midwest. We design, build, and support IT and network infrastructure that powers modern organizations. You’ll work hands-on with Meraki and Fortinet systems, supporting clients in diverse environments where no two days are the same.

We Offer

Competitive pay based on experience

Flexible scheduling and hybrid opportunities

Career advancement into engineering or operations roles

Ongoing training and certification support

Team culture focused on professionalism and growth

The Role

The Field Service Technician provides on-site and remote IT support for client environments — handling desktop, network, and infrastructure tasks with minimal supervision. This role is client-facing and requires strong troubleshooting skills, professionalism, and independence.

The technician will also coordinate with third-party vendors managing cameras, access control, and building management systems (BMS) to maintain integration within Meraki and Fortinet networks.

Responsibilities

Provide on-site and remote desktop, network, and hardware support

Configure and maintain Meraki switches, access points, and Fortinet firewalls

Troubleshoot connectivity, endpoint, and VPN issues

Deploy new workstations and assist with network upgrades

Serve as remote hands for servers, switches, and infrastructure tasks

Communicate clearly with clients and document work accurately

Collaborate with vendors to validate connectivity and integrations

What You Bring

2–4 years of IT field support or network operations experience

Hands-on experience with Meraki and Fortinet hardware

Strong troubleshooting and communication skills

Ability to work independently and manage multiple priorities

Valid Indiana driver’s license and clean driving record

Capable of lifting up to 50 lbs. and working in varied environments

Preferred

Experience with Microsoft 365, Windows 10/11, and endpoint tools

Familiarity with Meraki Dashboard and FortiGate GUI/CLI

Certifications such as Network+, CCNA, or Fortinet NSE

Schedule

Full-time, Monday–Friday, 8:00 a.m.–5:00 p.m. Occasional evenings or weekends for projects or critical support. When not traveling, the technician will work from our Carmel, Indiana office with our engineering and operations teams.

Additional Information

We maintain a smoke-free and drug-free workplace. Pre-employment background screening required. This position offers advancement into Field Engineer, Network Specialist, or Operations Lead roles.

Ready to Build Your Future

If you’re a mid-level IT professional who loves solving problems and working with modern network technology, apply today and grow your career with GDS Technology — where expertise, integrity, and innovation lead the way.