Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job Title:

Field Service Technician / Operator

Salary:

$30/hr-$35/hr

Location:

Northern New Jersey / New York City

Company Overview:

Drive Integration, LLC (DI) is a certified Disadvantaged Business Enterprise (DBE) and Women-Owned Small Business (WOSB) specializing in infrastructure design, network engineering, hardware/software integration, installation, and equipment vending services. We support agencies and businesses with innovative technology solutions and are proud to serve major clients including NJDOT, SEPTA, PennDOT, and others across the Mid-Atlantic region.

Position Description:

The Field Service Technician will play a key role in maintaining and supporting our clients' technology infrastructure and equipment in the New Jersey/New York City area. This role involves providing onsite and remote technical support, maintaining equipment, and ensuring optimal functionality of network and security devices, camera systems, and traffic monitoring systems. This position will work closely with customers and internal teams to address technical issues and deliver a high level of service. Responsibilities include:

Conducting remote and onsite inspections of enforcement systems (e.g., camera housings, poles, signage).

Maintaining and troubleshooting network devices, camera systems, access control, and vehicle tag readers.

Performing firmware and configuration updates on network systems.

Incident coordination in ITSM tool

Documenting maintenance activities and repair solutions.

Collaborating with support teams to ensure systems are fully functional and aligned with customer needs.

Remote technical support for systems users

Explaining issues and solutions clearly to clients.

Building and maintaining customer relationships.

Performing additional duties as assigned.

Requirements:

Valid driver’s license and clean driving record.

Strong familiarity with hand tools, power tools, generators, low voltage electrical systems, and camera technologies.

Relevant experience in traffic or road construction, or similar fields.

Ability to perform work on roadside structures, operate bucket trucks, and conduct repairs on toll and network systems.

Availability for flexible shifts, including weekends and on-call rotation.

Physical capability to perform tasks that include bending, lifting up to 50 lbs., and working in confined spaces.

Proficiency in MS Word, Outlook, Excel, and Teams.

Knowledge of LAN/WAN fundamentals and troubleshooting experience with Windows and MS Office.

Strong English communication skills, with additional languages (Spanish, French, or German) as a plus.

Drive Integration, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.