Position Responsibilities
Investigate and resolve customer-reported technical issues while identifying and implementing solutions to prevent recurring operational or service problems.
Provide timely on-site technical support to troubleshoot, diagnose, and repair equipment.
Install, service, and repair equipment at customer facilities to ensure full functionality in accordance with specifications.
Maintain high standards for quality and productivity. Listen carefully, ask appropriate questions, and complete assignments with minimal supervision.
Monitor and respond daily to all communication platforms.
Accurately complete service documentation, including detailed reports of work performed and time spent on each service call.
Arrange travel in compliance with company policies, including booking flights, rental cars, and hotels. Communicate travel plans and arrival times clearly to customers and team members.
Provide customers with service team contact information for future service and parts needs. Ensure customers are fully trained and comfortable with equipment operation and safety procedures.
Required Skills and Qualifications
Strong knowledge of electrical, electronic, pneumatic, and mechanical systems.
Experience with controls systems, including PLCs, HMIs, and VFDs, with the ability to perform operational adjustments and modifications as needed.
Ability to adapt quickly to changing situations and perform effectively in high-pressure environments while maintaining professionalism.
Capable of working independently in unsupervised settings.
Advanced troubleshooting skills across mechanical, electronic, and operational systems.
Focus on machine service, problem resolution, and preventative maintenance.
Excellent customer service and communication skills.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedural manuals.
Proficient in writing routine reports and professional correspondence.
Comfortable speaking effectively to groups of customers or company associates.
Strong mathematical aptitude, including probability, statistical inference, geometry, trigonometry, and practical application of fractions, percentages, ratios, and proportions.
Ability to analyze problems, gather data, establish facts, and draw sound conclusions.
Skilled in interpreting complex technical instructions in mathematical or diagram form and managing multiple variables simultaneously.
Additional Requirements
Valid U.S. driver’s license.
Valid U.S. passport or ability to obtain one.
Willingness and ability to travel throughout North America based on customer needs.
Flexibility to work outside standard business hours when required.
Professional Standards
A career-oriented professional who fosters a positive work environment by communicating respectfully and collaborating effectively with customers, colleagues, and management.