Benefits:
401(k)
401(k) matching
Opportunity for advancement
Paid time off
Training & development
Job Overview & Qualifications
Job Overview
Syclone is dedicated to delivering exceptional IT support and services by combining technical expertise with a client-first approach. As an IT Field Service Technician, you will be the face of our technical support team, providing on-site and remote assistance to clients. You’ll install, configure, and maintain IT equipment such as desktops, laptops, printers, and networking devices. Troubleshooting and resolving hardware, software, and network issues efficiently while documenting service requests and resolutions are core aspects of the role.
Educational Background
Associate degree in IT, Computer Science, or related field, or equivalent experience.
Preferred certifications:
CompTIA A+ – foundational IT support skills
CompTIA Network+ – network troubleshooting and configuration
CompTIA Security+ – basic cybersecurity knowledge
Experience
Minimum of 1–2 years of hands-on experience in IT support or a closely related technical role.
Skills
Desktop & Network Support
Help Desk & Remote Desktop Support
Customer-Focused Mindset
Attention to Detail & Time Management
Printer Troubleshooting
IT Asset Management
VoIP Setup and Support
Firewall Management
Active Directory & Microsoft 365 Administration
Windows OS Support
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Documentation & Reporting
Network Configuration
Hardware and Software Installation
Key Responsibilities
Technical Support
Provide on-site and remote support for hardware, software, and network issues.
Install, configure, and maintain IT equipment.
Troubleshoot and resolve issues efficiently.
Document service requests and resolutions.
Client Engagement
Communicate effectively with clients to understand needs and provide solutions.
Ensure confidentiality and security of client data.
Educate clients on IT best practices.
Maintain professionalism and build strong client relationships.
Operational Support
Assist in maintaining inventory of IT equipment and supplies.
Support internal IT operations as needed.
Physical Demands
Ability to lift/move items up to 50 pounds.
Regular standing, walking, bending, and kneeling.
Occasional ladder use and work in varied environments.
Work Schedule Expectations
Monday–Friday, 8:00 AM to 5:00 PM.
Flexibility for early morning, evening, or weekend shifts.
Participation in on-call rotations and occasional overtime.
Travel Requirements
Travel to multiple job sites within service area.
Valid driver’s license and reliable transportation required.