KEY RESPONSIBILITIES
• Perform field service troubleshooting and diagnosing, timely repairs, and component installation on all makes and
models of our client's equipment.
• Diagnose faults or malfunctions to determine required repairs using engine diagnostic equipment such as
computerized test equipment and calibration devices.
• Working knowledge of reading blueprints, wiring diagrams, schematic drawings, or engineering instructions for
assembling electronic units.
• Test electrical units, analyze results to evaluate performance and determine need for adjustment.
• Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance
with manufacturer's specifications.
• Manage and maintain all aspects of the customer relationship through open communication and timely follow-up.
• Provide customer support and education, working with users to identify needs, determine sources of problems, or
to provide information on product use.
• Troubleshoot issues and concerns, partnering with other departments and leadership as necessary.
• Research, order, and maintain parts inventory for services and repairs.
• Read and understand operating manuals, blueprints, and technical drawings.
• Maintains condition of mobile service vehicle, parts inventory, tools, and equipment.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and
procedures as specified in company work rules.
OTHER RESPONSIBILITIES
• All other duties as assigned by supervisor/manager
ABILITIES
• Demonstrates our client's values of Harmony, Fairness and Generosity.
• Ability to travel up to 75% of the time (estimated at 3 weeks a month).
• Strong communication skills both orally and written, at all levels of the organization.
• General computer skills – proficiency with Word, Excel, PowerPoint, Outlook and file sharing preferred.
• Basic mathematical skills (add/subtract/multiply/divide and work with decimals and fractions).
• Ability to read and interpret documents, including, but not limited to blueprints, operating and maintenance
instructions and procedural manuals.
• Capacity to manage and prioritize multiple tasks/projects while meeting deadlines and managing time effectively.
• Ability to exercise sound judgement and make decisions in a manner consistent with company policies, practices,
and culture.
• Ability to drive and accept change while being creative and forward-thinking.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited
standardization exists.
• Ability to maintain high levels of confidentiality and trust.
• Ability to work independently as well as in a team environment.
• Working knowledge of hydraulics, pneumatics, diesel engines, electrical, fuel and other systems is preferred.
• Capable of meeting and maintaining health and safety guidelines while keeping work area in a clean and orderly
fashion.
• Working conditions include office and professional as well as work including industrial environments as well as
outside temperatures and all-weather conditions.
QUALIFICATIONS
• Two-year technical school degree in Diesel/Heavy Equipment or related field and/or at least three years or more
of mechanical experience is preferred.
• Working knowledge of hydraulics, pneumatics, diesel engines, fuel and other systems is preferred.
• Must have the ability to obtain or carry a Class A CDL and DOT health card, with a clean driving record
• Must have excellent communication skills, both written and verbal and the ability to establish and maintain
effective working relationships at all levels of the organization
• Demonstrated excellent work-ethic with self-motivation, ability to work safe with no supervision on customer job
sites, while maintaining company and customer expectations of thoroughness and customer service
• Ability to read and follow intermediate measurements, schematics, and technical documentation
• Basic computer skills required using Microsoft Office Suite programs and file sharing