Group CBS Companies
Job Description
Job Title: Field Service Technician Intern
Department: Production
Reports To: Corporate Training Director
FLSA Status: Hourly, Non-Exempt, Full-Time
JOB SUMMARY
The Field Service Technician Intern is responsible for providing on-site technical support,
maintenance, and repair services for equipment or machinery at customer locations. This role
involves troubleshooting issues, performing diagnostics, and completing repairs to ensure the
efficient operation and functionality of equipment. The Field Service Technician Intern interacts
directly with customers, representing the company and delivering high-quality service to meet
customer needs and expectations. Apply electrical and electronic theory and related
knowledge, usually under the direction of engineering staff, to design, build, repair, adjust, and
modify electrical components, circuitry, controls, and machinery for subsequent evaluation and
use by engineering staff in making engineering design decisions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Assist with preventive maintenance, troubleshooting, and repairs on equipment or
machinery, including mechanical, electrical, and hydraulic systems, to address issues
and minimize downtime.
• Diagnose problems, identify root causes, and implement solutions to resolve equipment
malfunctions, ensuring optimal performance and reliability.
• Travel to customer sites to help with providing on-site technical support, installation,
commissioning, and training services for equipment users, ensuring proper setup,
operation, and maintenance procedures.
• Interact with customers in a professional and courteous manner, addressing their
questions, concerns, and service requests promptly and effectively.
• Document service activities, including work performed, parts used, and hours worked,
accurately and timely using service reports, work orders, and other documentation tools.
• Provide support with detailed service reports, findings, and recommendations to
customers and internal stakeholders, communicating technical information clearly and
concisely.
• Adhere to safety protocols, procedures, and regulations while performing on-site service
activities, ensuring compliance with company policies and industry standards to prevent
accidents and injuries.
• Maintain service vehicles, tools, and equipment in safe operating condition, conduct
inspections, repairs, and maintenance as needed.
• Build and maintain positive relationships with customers, acting as a trusted advisor and
point of contact for technical support and service-related inquiries.
• Identify opportunities for upselling or cross-selling additional products, services, or
maintenance contracts to customers based on their needs and equipment usage.
QUALIFICATIONS
• Mechanical aptitude and technical skills, with the ability to read schematics, blueprints,
and technical manuals, and use diagnostic tools and equipment to troubleshoot complex
issues.
• Problem-solving and decision-making abilities, with the capacity to analyze problems,
evaluate options, and implement effective solutions in a timely manner.
• Effective communication and interpersonal skills, with the ability to interact professionally
with customers, colleagues, and stakeholders, both verbally and in writing.
• Attention to detail and accuracy in completing service tasks, documenting activities, and
maintaining records, ensuring compliance with quality standards and service level
agreements.
• Adaptability and flexibility to work as part of a team, manage multiple priorities, and
respond to changing customer needs and service requirements.
• Commitment to continuous learning and professional development, staying updated on
industry trends, technologies, and best practices related to field service and equipment
maintenance.
KNOWLEDGE & SKILLS REQUIRED
• Comprehensive knowledge of mechanical, electrical, and hydraulic systems,
components, and principles, as well as familiarity with equipment-specific technologies
and configurations.
• Familiarity in using hand tools, power tools, diagnostic instruments, and software
applications for equipment diagnostics, repairs, and maintenance tasks.
• Understanding safety protocols, regulations, and best practices for working in industrial
environments, including hazard identification, risk assessment, and personal protective
equipment (PPE) usage.
EDUCATION & EXPERIENCE
High school diploma or equivalent qualification required. Must be at least 18 years of age,
except where a higher age is required by law, and must be employed to learn an apprentice
able occupation. Valid driver’s license.
PHYSICAL DEMANDS
• Occasionally reaching/working overhead, stooping, kneeling, crouching or crawling
• Frequent walking
• Continuous standing and repetitive hand motion
• Lifting requirements include occasional lifting of 50 pounds, frequent lifting of up to 50
pounds and continuous lifting of up to 15 pounds.
EMPLOYEE EVALUATION SUMMARY
• CBS U apprentices will be hired at a base pay rate with a potential progressive increase
bi-annually based on progress in class and documented field hours worked,
• Every applicant selected for apprenticeship will serve a probationary period which may
not exceed 25 percent of the length of the program or 1 year whichever is shorter.
WORK SCHEDULE
Typical hours are 7:30 to 4:30 for in classroom training. This position will require some travel; in
a field role, your hours will be dictated by the customer and maybe earlier or later than typical,
including occasional weekends and holidays. Employees are expected to work in the field as
assigned or in the office during normal business hours when no project work is scheduled.
Every apprentice is required to participate in related instruction in technical subjects related to
the occupation. Apprentices will be paid for hours spent attending related instruction classes.
The Work Process Schedule and Related Instruction Outline are outlined in Appendix A.
EMPLOYER'S RIGHTS
This job description does not list all the duties of the job. You may be asked by supervisors or
managers to perform other duties. You will be evaluated in part based upon your performance
of the tasks listed in this job description. The employer has the right to revise this job
description at any time. The job description is not a contract for employment, and either you or
the employer may terminate employment at any time, for any reason.
Acknowledgement and Acceptance
I acknowledge that I have read and understand the responsibilities and requirements for the
position and all questions have been answered to my satisfaction. In addition, I believe that I
possess the required qualifications based on my experience and abilities and therefore accept
the position.
This document contains Group CBS confidential and proprietary information and is
intended for Group CBS internal use only and is governed by Group CBS’ employee
confidentiality agreement.
Required Skills
Required Experience