Job Description

Job Description

Responsibilities:

• Understanding of EUC Tracks (USS/FSS).
• Should be open to travel to other sites in case required.
• Should have Good Communication/Presentation skills.
• Good Experience of Incident/Change/Problem Management/P1/P2 call/RCA submission.
• Manages performance and behaviour of track leads & team through meetings/coaching.
• Ensure operations are running effectively, and all Targets/SLA are met.
• Accountable for Performance/Client/People management along with attending internal and client review meetings.
• Drive Profit Improvement plan/Margin improvement through Automation/Shift Left/Lean/Process Improvement/Performance review
• Strong working knowledge of MS applications like Excel, Word, PowerPoint.
• Keep Track of all open items discussed on call and share minutes of meeting.
• Ability to articulate & present the required information to the stakeholders in a clear & concise manner.