Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Now Hiring: Field Support Specialist

Location: West Bend | Company: Senior Helpers of NE Wisconsin

About Us

At Senior Helpers, we are dedicated to providing compassionate, personalized care to seniors in the comfort of their own homes. Families trust us to deliver exceptional support, and we are equally committed to empowering our caregivers with the resources and guidance they need to succeed.

We are seeking a Field Support Specialist in West Bend to join us. This role is ideal for someone with a caregiving background who enjoys problem-solving, providing guidance, and supporting both caregivers and clients in the field.

Position Overview

As a Field Support Specialist, you will be the bridge between caregivers, clients, and office staff. You will assist with new caregiver introductions, provide hands-on support in the field, help with quality assurance, and serve as a resource for caregivers when questions or challenges arise. This role requires flexibility, strong communication, and a passion for ensuring seniors receive the highest standard of care.

Key Responsibilities

Caregiver Support: Provide on-site assistance to caregivers, answering questions and ensuring they feel confident in their roles.

Client Introductions: Attend new client visits to introduce caregivers, build trust, and ensure smooth transitions.

Quality Assurance: Perform check-ins and visits to ensure care plans are followed and clients are satisfied.

Training & Mentorship: Assist with caregiver orientation, skill refreshers, and on-the-job training.

Problem-Solving: Step in to provide coverage or support in urgent situations as needed.

Communication: Act as a liaison between caregivers, clients, and office staff, relaying updates and concerns promptly.

Documentation: Maintain accurate records of visits, training, and communications.

Compliance: Ensure caregivers adhere to company policies, training requirements, and care standards.

Qualifications

Experience: At least 2–3 years of caregiving or healthcare experience required.

Certification: CNA, HHA, LPN, or equivalent preferred.

Skills: Strong communication, problem-solving, and organizational skills.

Knowledge: Understanding of senior care needs, including physical and cognitive health.

Personal Qualities: Compassionate, approachable, and dedicated to supporting both clients and caregivers.

Flexibility: Willingness to work a flexible schedule, including evenings and weekends when needed.

Transportation: Must have a valid driver’s license and reliable transportation.

What We Offer

Industry Leading Pay (based on experience)

Full-Benefits Package (for full-time employees)

Paid Time Off (PTO)

Ongoing training and growth opportunities

The chance to make a direct impact on the success of caregivers and the well-being of seniors in your community

How to Apply

If you are passionate about senior care and thrive on supporting others, we’d love to hear from you! Please apply today, submit your resume, and a short cover letter explaining why you’re a strong fit for the Field Support Specialist role.

Senior Helpers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.