Field Technician

Clearance Level: Must be able to obtain an Active Secret Clearance - Must be US Citizen

At Aquila Technology, you will see our team’s passion every day, whether we are building a robust, policy-compliant IT system or stress-testing a system to identify gaps and security vulnerabilities. To own the advantage, we ensure our team owns results and gets the work done right the first time by deploying smart, purposeful solutions that work. Aquila is the right people with the right skills driving the right outcomes. We call this the Aquila Advantage.

About the Role:

Aquila Technology is seeking a Field Technician to join our team in supporting one of the country’s premier defense research organizations. The Field Technician will work with an interactive, on-demand parallel computing  system that uses large computing clusters to enable researchers to augment the power of desktop systems to process large sets of sensor data, create high-fidelity simulations, and develop entirely new algorithms. The group requires this position to help maintain and support the supercomputing hardware in our Lexington and Holyoke data centers.

Must Have

• 1 years Configure, troubleshoot, and maintain desktop and server-grade hardware
• 1 years General Hardware
• 1 years Diagnose and Troubleshoot Issues
• 1 years Technical and Desktop Support
• 1 years UNIX platform, OSX, Cisco IOS

Nice to Have

• Degree Level: Bachelor's Degree
• Hardware
• 1G - 100G ethernet protocol realization
• Experience with optical communications hardware
• Hardware Accelerators
• Hardware: Intel/AMD, Cisco, Sun/Oracle, Dell, Apple, EMC, NetApp

Must have requirements and job responsibilities:

• Troubleshoot server hardware issues as related to RAM, Hard Drives, Processors, System boards, Power supplies, Network cards etc.
• Familiarity with Dell, HPE, or other commercial enterprise IT equipment
• Experience with iDrac, ilo, Bios, raid config, PXE, remote access
• Proficiency with the installation and repair of servers, switches, PDU's and vendor RMA work flows
• Install new server hardware or other equipment by racking, cabling, and labeling equipment
• Experience working in a Data Center or Understanding of Data Center fundamentals
• Basic proficiency in Linux/Windows/MAC

Education and Certification requirements:

• High school diploma or GED certificate, an associate or bachelor’s degree in IT
• Server+ Certification or other technical certifications

Minimum Experience:

• 1+ years of technical experience in the industry
• Reliable transportation - travel 60% to Holyoke, MA

Applicant Must Complete the Questionnaire: Please answer the following question with the submission:

1. Describe your approach to identify the problem with a machine that won’t POST?
2. What commands, applications, or tools do you find to be most useful in your experience when troubleshooting a hardware problem?

Benefits and Perks:
Aquila team members experience the opportunity to be part of a fast-paced, customer-focused, and technically innovative work environment. Aquila strives to deliver the best of the best in technical services to our customers. Candidates that possess a love for technical challenges, a desire to constantly learn, and the desire to establish themselves as critical players within a team will enjoy calling Aquila Technology home.

Our Perks Include:

PTO \- 15 days (vacation/sick) 10 paid holidays - 6 standard (New Year’s, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas) - 4 floating holidays prorated based on your day of hire:

• 1.5 paid days, or 12 hours, for approved volunteer work
• 1 week of paid maternity/paternity LOA after 1 year of Full-time employment

Tuition & Training Reimbursement\- 5K annually for pre-approved, Eligible full-time team members who have completed a minimum of six (6) months of employment may apply for tuition reimbursement for approved, job-related courses taken through an accredited college or university. Team members must achieve a grade of “B” or better to qualify for reimbursement.Aquila will reimburse up to $5,000 per fiscal year for tuition expenses only. Expenses related to training programs, certifications, books, materials, meals, transportation, or other non-tuition costs are not eligible under the Tuition Reimbursement Program. All tuition reimbursement requests must be submitted to and approved by the team member’s Manager prior to course registration. Reimbursement will be issued upon successful course completion and submission of final grades and proof of payment.

401K with Fidelity \- Eligible to participate following 90 days of employment. Company match on employee contribution:

• $1/$1 up to 3%, then .50 cents / $1 for 4th and 5th %s
• Fully vested from day one
• Company match does not apply to catch-up contribution

Cell Phone & Internet Reimbursed up to $150 monthly to cover cell phone, data, and home internet expenses. Aquila Technology will reimburse team members who work from home ONLY for cell phone/mobile device fees for work-related communications and/or operations each month. Employees eligible for this benefit must work remote 2 days a week or more to qualify.

Buy Your Own Device (BYOD) - Team members are eligible for reimbursement of up to $1,500 every three (3) years for the purchase of electronic equipment used to access corporate services. To qualify for this benefit, employees must have completed a minimum of six (6) months of employment and must agree to and sign the Device Minimum Configuration Form prior to reimbursement. Electronic devices eligible under the Buy Your Own Device (BYOD) program are limited to cell phones, laptops, and tablets.

Interview Process: Will begin with initial telephone screen; advance to video conference and may consist of panel interview.

Work Location: Hybrid. Assignments may be a combination of on-site and remote place of performance.

ClearanceLevel: Interim clearance is sufficient to start.

We are an Equal Opportunity Employer