Field Technician - Full Time (Temp to Hire)

Job Title: Field Technician/CSR Schedule: Monday – Friday7:45AM to 4:45PM

About CRDN: CRDN is the leading expert in textile, contents, and electronic restoration services. We offer a formalized restoration solution for clothing and textiles affected by smoke, odor, soot, mildew and water. Our teams proudly serve as part of the emergency response teams, working with policyholders, insurance representatives, and contractors to restore peace of mind after a disaster. In short, we help policy holders get back on their feet, reduce replacement costs, and limit additional living expenses during these difficult times.

Position Summary

The Field Technician/CSR is responsible for the care of customer belongings impacted by property loss. This includes textiles, electronics, artwork, and other contents. The technician works across multiple areas including packing out, receiving, restoration, staging, warehouse organization, and delivery. This role requires professionalism, attention to detail, and adherence to all company procedures and safety protocols.

Key Responsibilities:

Travel to residential and commercial loss sites to inventory, evaluate, pack, and document customer belongings using company-provided technology

Follow detailed job instructions from team leads while maintaining professionalism with homeowners, contractors, and insurance adjusters

Handle contents with care, ensuring proper packing, labeling, and sequencing of items such as textiles, electronics, artwork, and general household goods

Take detailed photos and use mobile devices for accurate documentation and inventory tracking

Assist with unloading and organizing contents at the warehouse based on cleaning methods and urgency

Support the cleaning and restoration process by following company protocols to ensure high-quality results

Prepare, load, and deliver restored items back to clients, placing them in their original locations with care and attention to detail

Maintain cleanliness and organization of the warehouse and workspaces, following all safety and operational procedures

Use technology to track progress, update records, and confirm delivery completion

Why Join Us?

Competitive base salary with uncapped commission potential.

Comprehensive benefits package, including health, dental, vision, 401(k), and paid time off.

Opportunities for career growth and professional development.

Being part of a mission-driven team dedicated to helping people restore what matters most

Job Type: Full-time

Benefits:

401(k) matching

Dental insurance

Health insurance

Vision insurance

Work Location: In person