Job Title: Tier 1 Field Tech

Job Status: Exempt/Full-Time

Location: Orlando, FL

Job Description:

TheTier 1 Field Tech will be responsible for onsite and remote technical support.They will be responsible for installing, configuring, troubleshooting, andmaintaining various hardware and software systems, including but notlimited to: network hardware, access points, projectors, doc cams, andcharging carts. The Tier 1 Field Tech will work closely with the Tier 2 and 3techs to resolve more complex issues.

PrimaryResponsibilities:

• Provide onsite and remote technical support to clients

• Install and configure various hardware and software systems, including networkhardware, access points, projectors, doc cams, and charging carts

• Diagnose minor A/V issues such as HDMI, projectors, doc cams

• Handle help desk tickets and escalate issues to higher tier techs as needed

• Provide excellent customer service and technical support

• Ensure proper documentation and communication of all client interactions andresolutions

• Work closely with other techs to resolve complex technical issues

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Skillsand Qualifications:

• High school diploma or equivalent;

• 1-2 years of experience in a technical support role

• Technical knowledge of Google Workspace, Microsoft 365, Macs, PCs, andChromebooks

• Ability to identify network hardware, including switches, racks, firewalls,patch panels, and fiber

• Ability to lift up to 50 pounds and stand on feet for long periods of time

• A valid driver's license

• Excellent communication and customer service skills

• Professional appearance and demeanor

• CompTIA A+ certification is preferred

Additional Requirements:

• Availability to work onsite at clients 70% of the time and remotely 30% of thetime

• Ability to work occasional evenings and weekends as needed

• Willingness to participate in an on-call rotation

Thisis a full-time, exempt position with a regular schedule of 8-5, Monday throughFriday. However, the Tier 1 Field Tech may be required to work outside ofthese hours on occasion, such as during large project rollouts or systememergencies. We strive to provide a work-life balance for all ouremployees and will provide a company car and cell phone for work use.

Other duties

Pleasenote this job description is not designed to cover or contain a comprehensivelisting of activities, duties or responsibilities that are required of theemployee for this job. Duties, responsibilities, and activities may changeat any time with or withoutnotice.