Benefits:
Health insurance
Paid time off
401(k) matching
Field Support Engineer
TeamLogic IT of Northeastern Massachusetts Woburn, MA | Full-Time
Grow Your IT Career with a Leading Managed Services Provider
Do you enjoy solving technical problems, working directly with customers, and building technology solutions that make a real impact?
TeamLogic IT of Northeastern Massachusetts is seeking a Field Support Engineer to join our growing team. In this role, you’ll support a variety of small and midsize businesses across the Greater Boston area, helping them maintain secure, reliable, and productive IT environments.
This is an excellent opportunity for an experienced IT professional who enjoys both hands-on technical work and customer interaction.
Who We Are?
We are an IT Managed Services Provider located in Woburn, MA focused on providing support for small to midsized businesses looking to outsource their IT functions. Relationship flexibility enables work arrangements that accommodate different levels of service. Whether it be fully outsourced IT, supplemental IT, or project-based assistance.
We are a family-owned member of a franchisee network of 350 TeamLogic IT locations nationwide. The strength of our network has placed us at #65 on the MSPmentor.net Top 501 Managed Service Providers.
Our primary geographical support area spans from Boston and its surrounding communities to the New Hampshire border.
What You’ll Do
Provide onsite and remote technical support for business clients
Deploy, configure, and support Windows workstations and servers
Deploy, configure and support MacOS devices
Support of mobile devices and tablets
Support various line of business applications for customers
Support Microsoft 365 environments
Support Google Workspace environments
Configure and support Mobile Device Management platforms
Configure and troubleshoot networking equipment including firewalls, switches, wireless access points, and VPNs from various manufacturers
Assist with infrastructure projects, upgrades, and migrations
Monitor and maintain client systems using industry-leading management tools
Create and maintain technical documentation
Deliver outstanding customer service and technical expertise
Required Experience
3+ years of professional IT experience
Strong troubleshooting and problem-solving skills
Experience supporting Windows 10/11 and Windows Server environments
Experience with Microsoft 365 administration
Understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, and wireless networking
Experience with Hyper-V, VMware, or other virtualization technologies is a plus
Excellent communication and customer service skills
Ability to work independently and manage multiple priorities
Preferred Skills and Experience
MSP experience
Microsoft certifications
Cisco certifications
CompTIA certifications
Experience with RMM platforms such as NinjaOne, ConnectWise, Datto, or Kaseya
Experience with MDM platforms such as Intune, NinjaMDM, JumpCloud, JAMF, and Addigy.
Why Join TeamLogic IT?
Competitive compensation
Health benefits
Paid time off and holidays
Professional development opportunities
Certification assistance
Exposure to a wide variety of technologies
Collaborative team environment
Opportunities for career advancement
Requirements
Valid driver’s license
Reliable transportation
Ability to travel to client locations throughout Massachusetts and Southern New Hampshire
Ability to participate in occasional after-hours project work
Ability to participate in our paid, on-call program
About TeamLogic IT
TeamLogic IT is a nationally recognized provider of managed IT services and technology solutions. Our Northeastern Massachusetts office supports businesses throughout the region by delivering proactive IT support, cybersecurity, cloud services, and strategic technology guidance.
We are committed to helping both our clients and our employees succeed.
Apply today and become part of a growing team that values technical excellence, continuous learning, and exceptional customer service.
Flexible work from home options available.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.