Benefits:
401(k)
Dental insurance
Health insurance
Vision insurance
Position Overview
At ServiceMaster by Twins, we restore more than property—we restore peace of mind. We’re seeking a skilled and passionate Field Training Officer (FTO) to lead the development of our restoration technicians. This role blends technical expertise with mentorship, ensuring new hires are trained to deliver exceptional service in water, fire, mold, and storm restoration projects.
As an FTO, you’ll guide new team members through hands-on training, uphold company standards, and support operational excellence through quality assurance, documentation, and customer communication.
Key Responsibilities
Training & Mentorship
Train new hires on restoration procedures including drying, demolition, water extraction, and pack-outs
Demonstrate proper use of equipment, safety protocols, and job site conduct
Provide ongoing coaching and feedback to ensure skill development
Lead by example on active job sites
Field Operations
Retrieve work orders, plan routes, and ensure trucks are stocked with necessary equipment
Perform and supervise restoration tasks for residential and commercial properties
Monitor drying progress and adjust plans based on meter readings
Conduct quality assurance inspections and obtain customer approvals
Customer & Team Communication
Explain restoration processes and next steps to customers using printed materials
Interface with adjusters, clients, and internal teams to resolve issues
Maintain clear and timely communication using company software
Estimating & Documentation
Assist with or create estimates using Xactimate, following IICRC standards
Document losses with detailed photos and notes for insurance reimbursement
Track personnel, equipment, and billable events for each project
Qualifications
3–5 years of hands-on experience in property restoration
Leadership or supervisory experience in field operations or technician training
IICRC certifications (WRT, FSRT, ASD) preferred
Strong knowledge of restoration equipment and safety protocols
Proficiency in Xactimate and restoration software
Excellent communication and interpersonal skills
Customer service mindset with professionalism under pressure
Detail-oriented and organized
Ability to lift and carry up to 50 lbs. and perform physical tasks
Valid driver’s license with a clean driving record
Tech-savvy and adaptable
Commitment to continuous learning and industry standards
Why Join ServiceMaster by Twins
We’re more than a restoration company—we’re a team that cares deeply about our clients and each other. As a Field Training Officer, you’ll shape the future of our workforce while helping families and businesses recover from unexpected disasters. Your leadership will drive quality, growth, and trust in every job we complete.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.