This position is responsible for performing warranty work with the primary goal of providing the highest quality warranty service. Daily communication with Tim O’Brien Homes Homeowners, Field and Office Team Members, and Trade Partners will be necessary for this position. The majority of working hours will be spent with Homeowners in review and educational meetings, supervising trade partners, as well as self-performing applicable minor repairs and adjustments at the home. Responsibilities: • Participate as an active member of the Production & Customer Care Team by supporting all company initiatives, attending all department meetings, and providing constructive insight to the Customer Care Manager • Communicate any recurring warranty issues to the Customer Care Manager and provide insight on possible plan changes to resolve issues • Ensure customer satisfaction by working to deliver quality warranty services on a timely basis, according to company policies and procedures • Maintain a top-rated customer experience measured through Avid Surveys • Thoroughly understand all sections and components of the Tim O’Brien Homes Warranty Program and all vendor warranty programs • Ensure that all customer communications occur in a timely and professional manner • Develop a professional and ethical relationship with TOH vendors, enforcing Vendor Scope of Work requirements • Ensure all Warranty work is completed and signed off by the homeowner within 30 days of warranty review. All Emergency Warranty requests must be reviewed within 24 hours and completed within 48 hours Qualifications: • Excellent verbal and written communication and interpersonal skills • Ability to work independently and with a team • Ability to independently make accurate, timely decisions • Ability to read and interpret detailed construction blueprints, job specifications, and detailed development drawings • Basic technology skills require the proficient use of a PC and a mobile smartphone • Knowledge of Microsoft Windows and Outlook (email) is required, with the ability to learn web-based residential construction management systems • Daily travel required • Must possess a valid driver’s license • Must be able to navigate uneven terrain and stairs and have the ability to stand for a prolonged period of time (4-6 Hours) • Must be able to lift a maximum of 50 lbs to chest height Compensation: $65,000 - $75,000 yearly

• Participate as an active member of the Production & Customer Care Team by supporting all company initiatives, attending all department meetings, and providing constructive insight to the Customer Care Manager • Communicate any recurring warranty issues to the Customer Care Manager and provide insight on possible plan changes to resolve issues • Ensure customer satisfaction by working to deliver quality warranty services on a timely basis, according to company policies and procedures • Maintain a top-rated customer experience measured through Avid Surveys • Thoroughly understand all sections and components of the Tim O’Brien Homes Warranty Program and all vendor warranty programs • Ensure that all customer communications occur in a timely and professional manner • Develop a professional and ethical relationship with TOH vendors, enforcing Vendor Scope of Work requirements • Ensure all Warranty work is completed and signed off by the homeowner within 30 days of warranty review. All Emergency Warranty requests must be reviewed within 24 hours and completed within 48 hours