Benefits:

Exceptional support team

Fun, supportive, and safe working environment

Rewards and recognition programs

Comprehensive paid training

Competitive salary

Flexible schedule

401(k) matching

Health insurance

Opportunity for advancement

Paid time off

Training & development

Are you compassionate, dedicated, and dependable? Do you love to go above and beyond to help others?

At FirstLight® Home Care, we’re dedicated to hiring the kind of people we would trust with our own families. We’re currently searching for quality caregivers who are committed to making a difference in the lives of others. For these folks, caregiving is not just a job – it’s a calling.

When we find these amazing professionals, we believe in taking really good care of them because extraordinary caregivers are the heart and soul of our company. They help us live out our mission every day by providing first-class personal service to our clients so that they may enjoy warmth, independence, and relaxed comfort in the place they call home.

Job Summary:

This will start as a Part-Time position, and will potentially lead to Full-Time. This individual will be responsible for designated areas of organizational operations including, but not limited to client service oversight, service evaluations, updating/originating service plans, and supervising care. They will also be responsible for initial and ongoing training for new and existing caregivers. The Field and Training Coordinator will directly interface with clients and caregivers.

Client Care Coordinator responsibilities include:

Manage day-to-day office and field operations to ensure quality assurance of services

Answer phone and address caregiver or client issues, schedule issues, and client referrals

Perform initial and ongoing in-home evaluation, caregiver introductions, coordination, and supervision of client services

Assist with scheduling of shifts by matching caregiver qualifications and availability to clients’ needs

Supervise and coach caregivers and conduct field performance appraisals

Complete appropriate visit records on time and according to policy

Stay current with changing technology, including software programs

Uphold, support, and promote all company policies and procedures

The ideal candidate will have:

To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, and ability required.

Required: Associate degree (A. A.) or equivalent from a two-year college or technical school in a related field; OR 1 year supervisory role in home care industry; OR current Certified Nursing Assistant (CNA) Certification

Successful management experience preferred

Proficient skills in Microsoft Office and or Google Suite and scheduling software required

Must possess and demonstrate excellent organizational, communication, interpersonal, and leadership skills as well as a positive and professional image

Must possess and maintain a Valid Driver’s License and maintain adequate auto insurance

Ability to write reports and business correspondence

Ability to effectively present information and respond to questions from team members, clients, customers, and the general public

Ability to evaluate situations and make complex decisions using critical thinking and reasoning.

This franchise is independently owned and operated by a local franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this local office. All inquiries about employment at this location should be made directly to the franchisee, and not to the FirstLight Home Care Support Center.