Job Description

Fields Appliance Service, the preferred service company for Whirlpool Corporation, is looking for dedicated customer service agents to join our team in Orlando, Florida! We have been in business for over 50 years and are looking for new talent to work along side our customer service professionals. We offer full and part time positions. Come join a growing company in a growing industry!

Customer Service Representative Job Responsibilities

•        Manage large amounts of incoming phone calls

•        Identify and assess customers’ needs to achieve satisfaction

•        Build sustainable relationships and trust with our customers through open and interactive communication

•        Provide accurate, valid and complete information by using the right methods/tools

•        Keep records of customer interactions, process customer accounts and file documents

•        Follow communication procedures, guidelines and policies

•        Take the extra mile to engage customers

•        Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

•        Contributes to team effort by accomplishing related results as needed.

•        Other duties as may be assigned by management

Benefits for Full Time Employees Include:

·         Medical

·         Dental

·         Vision

·         401k

·         Paid vacation

Qualifications

·         At least 1 - 3 years' of relevant work experience preferred

·         Excellent phone etiquette and excellent verbal, written, and interpersonal skills

·         Basic office, telephone, and computer skills

·         Typing speed of at least 35 words per minute

·         Working knowledge of Microsoft Office programs

·         Ability to multi-task, organize, and prioritize work

Company Description

Appliance Repair Company who has been in business for over 50 Years Family Owned and Operated with 100+ Employees Authorized to service warranty work for Whirlpool, Jenn-Air, Maytag, Amana and KitchenAid appliances Authorized for Lowes In-Store Appliance Repairs