NOW HIRING - FIELD SERVICE TECHS

Filamatic, a division of National Instrument LLC, is a 65-year-old leading manufacturer of packaging machinery for pharmaceutical, cosmetic, biotech, and chemical specialty industries located in Baltimore, Maryland. Our success is attributed to exceeding our customers’ expectations by providing products and services which offer a superior value proposition, striving to create a great working environment for our employees and driving continuous process improvement initiatives.

Position Summary

TheField Service Technicianworks under both detailed and general instruction to assemble, analyze, test, and troubleshoot complex problems, diagnose, and repair systems, provide technical support to customers - inclusive of small, intermediate, and large machines - and ensure the equipment meets customer requirements and supports profitability. The position reports to the Manager, Service and Production and is located at our headquarters in Baltimore, Maryland.

Essential Functions

• Build machinery using hand tools, measuring instruments in accordance with mechanical and electrical prints and in interaction with other departments.

• Set up, test, troubleshoot and structure equipment applying knowledge of mechanical and electrical prints to ensure it meets customer specifications.

• Repair or upgrade equipment, which may include travel to customer’s location to perform the repair or upgrade.

• Troubleshoot customer issues over the phone, research customer’s equipment, diagnose issues with customer’s feedback applying mechanical and electrical knowledge of machine programs.

• Install equipment, which may include travel to customer’s location, using hand tools perform machine reassembly and testing.

• Train equipment operators and maintenance personnel to facilitate full knowledge of machine operations and understanding of customer’s operations plus troubleshooting techniques.

• Perform testing of customer products, set up equipment to meet product specifications and required tests following test criteria.

• Job related paperwork: time scanning, providing information to engineering for updates, service visits, etc.

• Customer on-site installation and training.

• Troubleshooting and repair of mechanical, electrical, and pneumatic issues.

• Remote support to customers and field salespeople.

• Assistance with the final assembly of machinery and customer factory acceptance testing in our facility.

• Work schedule FT (40 hours/week).

• Other duties as assigned or required.

Education and Experience

• Minimum (5) years’ experience in an automated industry/manufacturing environment required.
• AA degree and/or technical school training with specialization in mechanical, electrical engineering or computer science field accepted.

Required Knowledge, Skills, and Abilities

• Advance knowledge of mechanical/electrical practices, electrical theory, PLC programming, pneumatics and troubleshooting.
• Ability to follow detailed mechanical drawings and electrical schematics.
• Ability to use precision measuring tool, hand, power, and air tools.
• Manual dexterity, eye/hand coordination, ability to bend, stoops, stand or kneel for long periods of time.
• Electrical troubleshooting skills
• Good customer relation skills and communication skills.
• Basic computer skills.
• Demonstrated ability in programming PLC’s.
• Strong mechanical aptitude.
• Working knowledge of servomotor control.
• Excellent written and verbal communication skills.
• Fluency with computer software programs including Microsoft Office products.

Travel Requirement

Up to 30% travel required to visit client sites within the United States.

Physical Requirements

Job requires being stationary and inspecting 75% of the time; moving, positioning self, reaching, moving up to 50 pounds approximately 20% of the time; requires use of hand tools air/power, phone, computer, measuring tools, mechanical and electrical testing equipment, voltmeter, air power tools, and machine tools.

Environmental Conditions

Job requires working near/with moving mechanical parts, risk of electrical shock, fumes or airborne particles, vibration, sharp edges or parts, and emission of liquid up to 75% of the time. Moderate noise level.

Filamatic provides reasonable accommodation for qualified individuals with disabilities to perform the essential functions of the job.

Core Values

The culture at Filamatic is built on our shared core values: ethical, team-oriented, continuous improvement, trust, golden rule standard (we treat others as we want to be treated ourselves), excellence, customer-centric and a healthy and safe work environment. If you are interested in making an impact with a growing company and want to share ideas and help build a world class organization this is the company to join.

Why Work for Filamatic

• Highly engaged workforce committed to solving customer problems.
• A company that values their employees.
• A company that promotes a culture of support, open communication, and teamwork.
• Experienced handling and metering most liquids used in the diagnostic, biotech, and cosmetic industries.
• A respected and well recognized name for manufacturing durable machinery that is made in the U.S.A.
• Leadership that is committed to the development of the employees.
• Leadership that is passionate about continuous improvement and growth.
• Employees that possess expert knowledge in their fields.
• A company that believes strongly in supporting the community through local charities.

Benefits

• Health, Dental, & Vision Insurance
• Life Insurance
• 401K retirement plan
• 10 paid holidays per year
• Tuition reimbursement
• Coaching and mentorship
• Health Savings Account
• Employee Assistance Program

If you are interested in making an impact with a growing company and want to share ideas and help build a world class organization this is the company to join!

You should be proficient in:

• Mechanical Troubleshooting Skills
• Electrical Troubleshooting Skills
• Troubleshooting Industrial Automation Equipment
• Creating Preventive Maintenance Plans
• Experience in a Manufacturing Environment

Machines & technologies you'll use:

• Programmable Logic Controller (PLC)

Salary info:

$30 - $30 / hr