Job Summary:

Under the direction of and reporting to the Branch Manager, the Fill Plant Support/Counter Sales team member is responsible for supporting daily fill plant operations while delivering excellent customer service and sales support. This role is split approximately 50% fill plant responsibilities and 50% counter sales/customer support. Responsibilities may also include hotshot or delivery support requiring a CDL, as needed.

Key Responsibilities:

Fill Plant Operations

• Lead daily fill plant production and operations
• Fill cylinders and verify retest dates and compliance requirements
• Maintain required paperwork, documentation and certifications
• Monitor cylinder and GP inventory and communicate shortages or discrepancies to leadership
• Follow all safety procedures and standard operating protocols
• Minimize waste through attention to procedures and operational efficiency

Counter Sales & Customer Support

• Provide outstanding customer service and create a positive CM2 Supply experience.
• Assist walk-in customers with product inquiries, sales, and order fulfillment.
• Support internal customer requests in a timely and professional manner.
• Coordinate and communicate effectively with team members to ensure customer needs are met.

Team & Safety Support

• Lead by example in professionalism, teamwork, and safety practices.
• Assist with training and onboarding of new team members as needed.
• Maintain a safe work environment and report any concerns or incidents to the Branch Manager promptly.
• Support branch operations and additional duties as assigned.

Preferred Qualifications:

Education, Experience and Certifications

• High School degree or equivalent, preferred.
• 1-2 years of industry experience, preferred.
• Experience working with high pressure cylinders, preferred.
• CDL preferred or ability to obtain one, depending on branch needs

Competencies:

• High level of ethics, honesty, and transparency
• Ability to work under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines.
• Ability to maintain confidentiality with respect to CM2 operations.
• Strong verbal and written communication skills
• Must be a good team-player, detail oriented and good at multi-tasking
• Proficient with Microsoft Office or related software, and standard business equipment (phone, computer, copier/scanner etc.).

Work Conditions:

The work environment is primarily indoors. May have exposure to a variety of weather conditions when traveling outside of the workplace.

• This position includes light work, lifting up to 25 pounds, with frequent lifting/carrying of objects weighing up to 10 pounds.
• Hear, speak, and effectively verbally communicate in the English language, including following oral and written instructions, in order to communicate with people inside and outside the organization.
• Apply manual dexterity, visual acuity and ability, for computer keyboarding, office equipment use.

Our Benefits & Perks

We believe in taking care of our team. That’s why we offer a comprehensive benefits package designed to support your health, financial wellbeing, and overall work-life balance.

Our benefits include:

• Medical, dental, and vision insurance
• $1,500 annual employer contribution to your HSA
• Accident and critical illness coverage
• Short-term and long-term disability insurance
• Wellness reimbursement program
• Employee recognition and appreciation programs
• And more!

We are committed to supporting our employees both inside and outside of the workplace.