Job Description

ABOUT US: At FilterPro USA, we assist clients nationwide in managing and servicing every aspect of air filtration throughout their multi-site operations. We provide management and field teams with the necessary systems and company owned infrastructure to ensure ultimate success. Then we back it up with our web based asset management software system, Facili Trac. We remove the guess work so our client can make accurate, reliable management decisions – making the most of their valuable time.

SUMMARY: The Regional Service Manager is a working manager responsible for recruiting, training, assigning Technicians to districts, and working with Technicians in assigned districts. The candidate will be communicating job expectations, monitoring and managing technician performance as well as completing annual review process, enforce policies and procedures.

JOB DUTIES WILL INCLUDE, BUT NOT LIMITED TO:

• Responsible for leading a team of Field Technicians
• Interview/hire and train new technicians
• Work closely with field technicians to meet customer requirements
• Work closely and communicate with customer to meet requirements
• Work with dispatcher to make sure that all Techs are running routes according to service schedule.
• Identify and resolve customer issue by prioritizing and responding with an appropriate sense of urgency
• Train employees in planning and servicing routes in an efficient manner
• Train employees to survey newly acquired customer locations and implement training to fulfill contract requirements
• Monitor employees and hold them accountable to company's safety guidelines
• Resolve any Tech issues in regards to customers and/or individual problems that may occur on a daily basis
• Ensure that all trucks and warehouses are kept up to company standards
• Drive technician productivity
• Ability to balance and manage priorities
• Preform periodic QC to ensure customer quality

QUALIFICATIONS & REQUIREMENTS:

• Two years of field experience in the HVAC industry or previous managerial experience
• Associates in Business Management is preferred, but not required
• Ability to clearly communicate verbally & written
• Comfortable with traveling up to 75% or more