About Vitra Health

Vitra Health is a mission-driven healthcare organization committed to improving the quality of life for individuals and families across Massachusetts. Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs— supported by a Nurse, and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified care.

To help share our mission and expand our community impact, Vitra Health is seeking a Finance Administrative Assistant who is passionate about community engagement and helping people access the care and resources they deserve.

The Opportunity

The Finance Administrative Assistant is a highly organized, detail-oriented professional responsible for supporting finance and operational functions across the organization. This role ensures accuracy in reporting, supports stipend processes, and collaborates cross-functionally to maintain operational efficiency. The position also provides administrative support to revenue team and health care delivery department.

Key Responsibilities

Operations & Administrative Management

• Support the finance team with stipend processing and related administrative activities
• Track payment requests, monitor billing status and reconcile stipend accounts in accordance with company policies and procedures
• Respond promptly, professionally, and accurately to client and internal inquiries
• Review, analyze and maintain operational reports related to client and caregiver activity
• Collaborate with various internal departments to resolve billing and stipend-related issues while identifying opportunities for process improvements
• Maintain and update department policies, procedures and documentation
• Manage ad hoc requests and administrative tasks as needed

Finance & Reporting Support

• Perform bookkeeping and financial data entry activities within NetSuite as needed
• Maintain accurate and complete financial records, reports and supporting documentation
• Assist with corporate credit card reconciliations, accrual entries and financial reporting
• Ensure all assigned deliverables are completed accurately and within established deadlines
• Support month-end close activities, including account reconciliations, journal entries and financial reporting

Process Improvement & Cross-Functional Collaboration

• Identify opportunities to improve process, workflows and system efficiencies
• Collaborate with revenue and health care delivery teams to gather information, resolve issues and ensure operational alignment
• Support coordination of workflows across departments to ensure accuracy and timeliness of information

Culture & Organizational Values

• Foster a culture of customer service and quality care
• Serve as a brand ambassador for Vitra Health, reflecting our mission, vision, and values
• Demonstrate commitment to diversity, equity, and inclusion
• Show compassion and respect for the communities we serve
• Fosters a culture of customer service and commitment to quality care
• Serves as a brand ambassador for Vitra reflecting our vision, mission, and values
• Shows a genuine interest and compassion for the communities we serve and commitment to the diversity of our clients and team members
• Mentor and supports team members
• Complete other tasks as assigned

What we are looking for:

• English & Spanish communication skills required
• Bachelor's degree preferred; High School Diploma or GED required
• Prior experience in an administrative, finance, or operations support role preferred (healthcare experience a plus)
• Strong organizational skills with ability to manage multiple priorities and deadlines
• High attention to detail and accuracy in all work
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite and other business systems (NetSuite experience preferred)
• Ability to read and interpret contracts and financial documentation
• Strong problem-solving skills and ability to work independently
• Ability to maintain confidentiality and handle sensitive information appropriately
• Ability to adapt to a fast-paced and evolving environment

Work Environment and Physical Requirements

• Office-based work in a clean well-lit environment with fluctuating temperatures near others.
• Client-facing field staff and community liaisons require frequent travel to client homes or community settings; ability to drive safely; work in client homes may involve varying temperatures, odors, allergens, pets, and other environmental factors.
• Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse.
• Requires lifting and carrying equipment and supplies weighing up to 35 pounds; requires pushing and pulling equipment and supplies weighing up to 35 pounds; requires walking and standing; requires frequent sitting more than 75% of the workday; requires the ability to negotiate stairs; requires visual acuity and manual dexterity to operate equipment.

Perks and Benefits:

• Employer sponsored health Insurance with a generous employer match.
• Dental and Vision Benefits.
• Supplemental Benefits

o Life, Accident, Critical Illness and Disability Insurance.

• 401K with a 5% company match.
• Accrued Paid-Time-Off.
• Ten company paid holidays.
• Wellness Benefits.
• Tuition Reimbursement.
• Supportive team structure and company culture with a focus on work/life balance.

Vitra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.