Benefits:

401(k)

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Company: Mister Sparky Mid-America Location: Lowell, AR (Home Office) Reports To: Director of Customer Financing / Management

Our Mission

At Mister Sparky, our mission is to be the absolute best in electrical service, making a meaningful impact on the lives of our team, families, communities, and industry. We are looking for a Finance Administrative Assistant to join our collective commitment to this mission.

Roles & Responsibilities

As the Finance Administrative Assistant, you will play a critical support role in our finance department. You will assist management across all key operational areas—including the prescreen workflow, funding, and escalations—ensuring accurate data entry and seamless support for our electricians.

Your key responsibilities will include:

Prescreen Workflow Support:

Assist management in the daily execution of the prescreen workflow.

Help monitor and refresh same-day prescreen reports throughout operational hours to support real-time updates.

Assist in downloading night-before reports to help prepare calls scheduled for the following day, under the direction of management.

Funding Operations Assistance:

Assist in retrieving pending financed reports daily.

Process funding for completed jobs via designated provider portals under the guidance of management.

Collaborate with the finance team to identify and flag discrepancies concerning job amounts or missing data.

Escalation & Dispute Assistance:

Monitor dedicated escalation trackers and review incoming email inquiries from financing providers.

Support the resolution process by reviewing recorded calls and gathering necessary facts.

Prepare and email the required documentation, such as invoices, to providers to help successfully close open escalations.

Departmental Support:

Maintain accessibility to the finance phone during working hours to address basic inquiries from electricians across our locations.

Assist in responding to Slack messages or tags that require general finance support.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.