Financial Center Manager I

F

First Federal Bank

Financial Center Manager I

Starke, FL
Full Time
Paid
  • Responsibilities

    In order to be considered, please apply here:First Federal Bank

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    Core values speak to the heart of an organization and are the essence of a company’s identity. Everything we do is centered around our community, customer service, our stability, and being trustworthy. These values support our mission and vision, shape our culture, and provide a foundation for the future.

    ____ Offering a dynamic benefit package that includes but is not limited to:

    • Four Medical Plan Offerings to choose from
    • Employer HSA Contributions (Coverage/Plan exclusions)
    • Employer Provided Life Insurance Policy
    • Annual Health Incentive
    • Annual Wellness Reimbursement
    • Tuition Reimbursement program
    • Generous Match 401k Retirement Plan
    • Paid Sick Leave
    • Paid Vacation Leave
    • 11 Paid Holidays based on the Federal Reserve Calendar

    If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.

    ESSENTIAL FUNCTIONS:

    • Desire and passion to keep growing personally and professionally while building and maintaining the branch portfolio.
    • Seizes opportunities to make recommendations for improvements in products and services. Has the aptitude to take action on suggestions given based on input from employees and coworkers.
    • Acts with customers in mind. Develops and nurtures positive relationships with internal and external customers; building mutual trust and respect.
    • Enjoys working hard; is action oriented with a positive and innovative attitude.
    • Possesses the willingness and ability to embrace change.
    • Creates an environment in which people want to do their best. Empowers others and can confidently delegate tasks and decisions.
    • Consistently provides positive, direct, and actionable feedback. Is easy to approach and talk to. Takes time to put others at ease. Is a good listener, easily builds rapport and is empathetic to the needs of others.
    • Frequently is involved in problem solving, supervising, organizing, decision making, interpreting data, communicating, coaching, and customer service.
    • Quickly determines what will help or hinder accomplishing a goal. Possesses the ability to redirect customers to other service areas to eliminate roadblocks and increase service level and customer service experience for all customers.

    TEAM MEMBER RESPONSIBILITIES

    • Focus on developing and coaching staff in relationship management skills.
    • Ensure staff is consistently updating and reviewing the customer profile.
    • Jointly conduct periodic pre-call planning sessions with each team member.
    • Perform staff observations of customer interactions including phone conversations and voice messages.
    • Conduct assigned coaching sessions with each team member monthly.
    • Schedule time for team members to make onboarding and outreach calls monthly.
    • Strong communication skills including speaking to small or large groups whether inside or outside the organization.
    • Standard working knowledge of computer equipment including PC with multiple screens, multiple non-integrated banking systems, fax, internet, phone, scanning, copying and Microsoft® applications including word, excel, power point, outlook and accessories.
    • Implements a culture of building the bank on relationships.
    • Provides challenging and stretching task and assignments; holds frequent development discussions, is aware of each direct reports' career goals
    • Knowledgeable of bank products, services, business practices, trends, and information affecting industries. Mindful of competition and aware of current strategies and tactics in the marketplace.
    • This is a FLSA exempt position whose primary duty is managing their branch sales staff.
    • Provides the best service to our customers with innovative and creative solutions.
    • Extended hours sitting and performing computer tasks may be required.
    • Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank.

    PREFERRED EDUCATION AND EXPERIENCE

    • Certification or higher secondary degree in a similar or related field of study
    • 2 years previous retail bank management
    • Extended hours sitting and performing computer tasks may be required.

    Bilingual candidates encouraged to apply.

    EQUAL OPPORTUNITY EMPLOYER / VET / DISABILITY

    E - Verify Employer

    In order to be considered, please apply here:First Federal Bank