Job Description

Job Description

Job Title : Patient Financial Coordinator
Location : CARE Fertility, Bedford, TX
Position Type : Full-Time
Salary Range : $18.50 to $22.50 per hour (USD)

About Us :
CARE Fertility is a premier fertility clinic and surgery center dedicated to providing compassionate, patient-centered care. Our expert team strives to help individuals and families achieve their reproductive goals through cutting-edge treatments and state-of-the-art medical technology.

Job Summary :
We are seeking a highly organized and detail-oriented Patient Financial Coordinator to join our team at CARE Fertility. In this full-time role, you will be the primary point of contact for patients regarding their financial responsibilities. The ideal candidate will possess excellent communication skills, a keen attention to detail, and the ability to manage multiple tasks in a fast-paced medical environment, including handling large payments and providing financial guidance to patients.

Key Responsibilities :

• Patient Communication :

* Educate patients on their financial responsibilities and available payment options.

* Provide accurate cost estimates for procedures and services.

* Inform patients of specific insurance requirements, such as CD3, Fertility Solutions Enrollment, etc.

* Schedule patients as appropriate to ensure timely treatment.

• Billing and Payments :

* Generate appropriate financial forms (fee-for-service or self-pay) and send them to patients.

* Review patient accounts for any claims pending or outstanding balances.

* Collect payments for treatment and ensure timely posting of payments received each day.

• Insurance Coordination :

* Verify that valid authorizations are on file.

* Collaborate with prior authorization specialists and third-party payer billing coordinators to obtain necessary documentation or inform patients if surgery is pending.

• Financial Assistance Programs :

* Assist patients with applications for financial aid, including programs such as Future Family and PatientFi.

* Maintain accurate records of all financial assistance activities and applications.

• Record Management :

* Ensure patient accounts are up-to-date in the EMR system (DOC).

* Add patients to the patient tracker and maintain its accuracy.

* Safeguard confidential information in compliance with HIPAA regulations.

• Team Support & Communication:

* Assist team members with financial or scheduling questions as they arise.

* Respond promptly to calls, voicemail messages, and emails throughout the day.

* Maintain effective communication with other departments to ensure smooth workflow.

Qualifications :

• High school diploma or equivalent (Associate’s degree or certification in healthcare administration is a plus).

• A minimum of 1-2 years of experience in a medical office, healthcare administration, or customer service role.

• Familiarity with medical terminology and EMR systems preferred.

• Strong organizational skills and meticulous attention to detail.

• Excellent verbal and written communication skills.

• Ability to multitask and work efficiently in a fast-paced environment.

• Compassionate and patient-focused approach, with an ability to handle sensitive conversations about financial matters.

Benefits :

• Competitive salary based on experience.

• Comprehensive health, dental, and vision insurance.

• Paid time off and holidays.

• 401(k) retirement plan with employer matching.

• Opportunities for professional development and growth.

How to Apply :
If you are a motivated and compassionate individual with a strong attention to detail and a desire to make a positive impact in patients’ financial experiences, we encourage you to apply. Submit your resume and cover letter to join the CARE Fertility team as a Patient Financial Coordinator today.