Job Description

Key Responsibilities:

• Verify orthodontic and dental insurance eligibility and benefits and maintain accurate insurance information.
• Review treatment plans and accurately calculate patient financial responsibility, including estimated insurance benefits, deductibles, co-pays, and out-of-pocket costs.
• Clearly explain treatment costs, financial policies, payment options, and payment arrangements to patients and families.
• Establish and maintain patient payment plans and monitor accounts for timely payments.
• Manage patient accounts receivable, including outstanding balances, collections, payment posting, and account reconciliation.
• Submit and follow up on insurance claims, outstanding claims, and denials as needed.
• Respond to patient questions regarding account balances, insurance benefits, payments, and financial obligations with professionalism and compassion.
• Maintain accurate financial documentation and patient account information within the practice management system.
• Work closely with the clinical and administrative teams to resolve account issues and support a smooth patient experience.
• Assist with financial reports and other account-related responsibilities as needed.

Qualifications

• Previous experience in dental or orthodontic billing, insurance coordination, patient accounts, or a similar financial role strongly preferred.
• Knowledge of dental insurance benefits, claims processing, and patient financial arrangements preferred.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to discuss financial matters confidently, professionally, and compassionately with patients and families.
• Strong organizational, problem-solving, and time-management skills.
• Ability to manage multiple priorities and maintain confidentiality.
• Experience with dental or orthodontic practice management software is a plus.
• Bilingual English/Spanish is a plus.

Additional Information

Why You’ll Love Working with Us:

• Consistent Hours: Enjoy a full-time, four-day-per-week schedule, Monday through Thursday.
• Competitive Pay: Base pay ranges from $23-26/hour , depending on experience.
• Full Benefits Package: Includes medical, dental, and vision insurance, plus generous 401(k) matching.
• Paid Time Off: Paid holidays and vacation time to support work-life balance.
• Team Culture: Join a collaborative team that values communication, respect, and excellent patient care.