Job Description

CREDIT UNION IS EAST DALLAS HAS AN EXCITING OPPORTUNITY FOR A UNIVERSAL BANKER (FSO).  This position will develop relationships, build trust, and maintain integrity with every contact, including Members, potential Members, and co-workers. The FSO will walk Members and potential Members through our Member journey and assist with utilization of our branch technology including NEXT, our self-service technology for deposits, withdrawals, and payments, discovery bar tablets to view our website, open an account, or apply for a loan, and an interactive kiosk for learning about the Credit Union.

Other duties include, but are not limited to:

• Opening new accounts and performing account maintenance
• Responding to inquiries and processing Member requests
• Processing drive-thru transactions utilizing video equipment and tube system
• Owning Member issues through resolution
• Identifying Member needs and recommending product and service solutions to enhance financial well-being

Qualifications

• Minimum of six months previous experience in a consultative sales position in a financial institution.  New account and general member service experience preferred
• Passion for building relationships and providing exceptional service
• Ability to identify financial needs through effective communication (ability to listen, ask questions, and articulate response)
• Ability to educate Members about and make referrals to Credit Union products & services
• Strong initiative and solution provider
• Ability to multi-task
• Proficient in utilizing PC, software, Microsoft Applications, and other office equipment
• Fluency in Spanish preferred

Additional Information

COMPENSATION:  $17-19/HR

Excellent benefit package to include up to 4% company 401K match and much more!