Job Description

The Red Gate Group is seeking a Financial Systems Help Desk Analyst/Systems Accountant to support the National Geospatial-Intelligence Agency (NGA). This role focuses on assisting end users of NGA’s financial management systems (Momentum, GEO-F, ORBIT) by providing troubleshooting support, resolving technical and functional issues, and ensuring smooth day-to-day operations. The position requires strong financial systems expertise and customer service skills, with a focus on helping users navigate and optimize NGA’s enterprise financial tools.

Responsibilities

• Serve as a primary help desk contact for NGA financial system users, responding to questions and resolving technical/functional issues.
• Support user access, account management, and permissions for financial systems.
• Assist with troubleshooting system errors and escalating issues to technical teams as needed.
• Provide guidance to users on financial processes such as budgeting, accounting, and reporting within NGA’s systems.
• Develop and maintain user documentation, FAQs, and training guides to improve customer experience.
• Support testing and validation of system enhancements, patches, and upgrades.
• Track, document, and monitor service requests and incident tickets , ensuring timely resolution.
• Participate in working groups and meetings to represent user issues and provide feedback on system improvements.
• Assist leadership in identifying recurring problem areas and recommending solutions.
• Provide limited support for audit/compliance activities (FISCAM, SSAE-18) by ensuring accurate reporting and documentation.

Qualifications

• Active TS/SCI

• Bachelor’s degree or higher in Business, Finance, Accounting, Management, Computer Science, or Economics.

• 8+ years of experience in federal financial management, including programming, planning, budgeting, execution, and/or accounting.

• Demonstrated ability to assess federal financial business processes, develop systems options, and implement solutions.

• Specialized experience (6+ years total):

* 2+ years analyzing **Momentum Financials** , including complex technical, acquisition, and cost parameters.

* 2+ years with **Momentum software lifecycle management** (requirements gathering, configuration management, testing, upgrades).

* 1+ year resolving **FISCAM audit NFRs**.

* 1+ year performing **SAR reviews on SSAE 18**.

Desired Qualifications

• Experience coordinating across diverse financial stakeholders in the DoD or IC.

• Strong knowledge of federal financial systems architecture and lifecycle processes.

• Exceptional communication, analytical, and organizational skills.

• Ability to operate independently while supporting cross-functional teams.

Additional Information

The Red Gate Group, Ltd. is an Equal Opportunity/Affirmative Action Employer. The Red Gate Group, Ltd. considers applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Know Your Rights