Financial and Operations Manager
Reports to: Chief of Staff
Employee Status: Non-Exempt
****Position Overview:
Annapolis Orthodontics is a doctor-owned, single-location practice serving the wonderful community of Annapolis, MD. We believe creating beautiful smiles starts with creating a great experience—for our patients and our team.
We’re seeking a professional, organized, and team-oriented Financial and Operations Manager to be the heart of our financial and operational workflows. If you love helping others, thrive in a collaborative environment, and excel at keeping things running smoothly behind the scenes, we’d love to meet you!
****Key Responsibilities:
- Oversee and manage all patient payment processes, including ACH transactions
- Verify and manage insurance benefits and claims
- Manage billing, insurance claims, and patient accounts with accuracy and efficiency
- Help patients fully understand their financial options and feel confident about their treatment plans
- Serve as the go-to resource for billing and insurance questions—explaining details clearly and kindly
- Maintain organized, up-to-date financial and insurance records in our practice management system
- Oversee facility operations, including maintenance, repairs, inventory management, and vendor coordination, to ensure a clean, safe, and functional environment
- Act as the primary contact to address hardware/software issues and coordinate timely resolutions
- Provide daily front office support to include answering phones, scheduling, patient follow-up, patient paperwork, etc.
- Support the team with additional responsibilities as needed to ensure smooth operations
****Qualifications amp; Skills
Required:
- A team player with a positive attitude and patient-first mindset to support a collaborative, fast paced culture
- Excellent communication and interpersonal skills while working with patients, team members, and external partners
- Strong organizational and time-management abilities through attention to detail and accuracy
- Anticipates obstacles and takes considerate steps to address them effectively
- High level of professionalism, integrity, and discretion when handling sensitive information
- Understanding of accounts receivable, insurance billing, and patient financial arrangements
- Strong technical proficiency, including Microsoft Office and Google Suite
- Complies with HIPAA, OSHA, and all applicable federal, state and local regulations
Preferred:
- Bachelor's degree
- Experience with dental or orthodontic financial/insurance coordination
- Proficient with orthodontic practice management software
****What We Offer:
- 4-day work week (Monday-Thursday), 32 hours
- Pay Rate: $27-$30 per hour
- Paid vacation time
- Paid sick time
- Health insurance benefits
- 401K with employer match
- Uniforms provided
- Continuing Education
- A fun, positive, and supportive environment