The Shop Manager is integral to the ongoing success of the business. The responsibilities of the Shop Manager include creating and leading a cohesive team, assigning duties and schedules, guiding the team to meet production targets, and completing reporting information and administrative duties. The position requires 5 years + of knowledge, skill, and ability to perform intricate repairs, stone setting, and custom work using traditional and modern technological methods. The position requires the ability to balance teamwork and individual responsibility. Responsibilities: Shop Management • Plan, assign, and direct work. • Oversee all technical aspects of the shop. • Provide and oversee training and education for jewelers and sales associates. • Develop and maintain quality control standards and KPIs for the shop. • Maintain an adequate inventory of shop supplies. Perform annual physical inventory. Jewelry Repair, Restoration, and Fabrication • Complete customer and stock jobs to Michele and Company’s standards of quality control, including basic to advanced repairs. • Complete custom work according to detailed instructions and meet estimated deadlines. • Perform advanced stone setting, including but not limited to fancy shapes and colored gems, prongs, channels, and pavé. • CAD, 3-D Printing, and Engraving. Customer Experience • Inspects the job prior to starting work; alerts staff of any additional work that is needed. • Multitasks, prioritizes duties, and completes tasks in a timely manner. • Manages time well; schedules adequate time to complete work. • Completes jobs by the designated date. • Proactively communicates with sales associates and inventory control specialists, or sales managers, when issues arise. • Professionally interacts with associates and clients, as necessary. Operations • Manages all paperwork and documentation associated with repairs and shop inventory. • Keeps Goldsmith’s bench and shop neat, clean, and organized. • Participates in store meetings. Qualifications: • Design and Technical Proficiency - Generates creative solutions; Translates concepts and information into images; Demonstrates drawing aptitude and CAD proficiency with industry-standard software; Renders images based on text descriptions; Works with client directly to design at the front end; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail; Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; and Shares expertise with others. • Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. • Team Leadership - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes oneself available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth. • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Works within an approved budget. Develops and implements cost-saving measures. Contributes to profits and revenue. Conserves organizational resources. • Quality and Quantity - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works efficiently. • Safety and Security - Observe safety and security procedures; Determine appropriate action beyond guidelines; Report potentially unsafe conditions; Use equipment and materials properly. Compensation: $80,000+ yearly depending on experience

• Shop Management   • Plan, assign, and direct work.   • Oversee all technical aspects of the shop.  • Provide and oversee training and education for jewelers and sales associates. • Develop and maintain quality control standards and KPIs for the shop.  • Maintain an adequate inventory of shop supplies. Perform annual physical inventory.  Jewelry Repair, Restoration, and Fabrication  • Complete customer and stock jobs to Michele and Company’s standards of quality control, including basic to advanced repairs.  • Complete custom work according to detailed instructions and meet estimated deadlines.  • Perform advanced stone setting, including but not limited to fancy shapes and colored gems, prongs, channels, and pavé.  • CAD, 3-D Printing, and Engraving. Customer Experience   • Inspects the job prior to starting work; alerts staff of any additional work that is needed.  • Multitasks, prioritizes duties, and completes tasks in a timely manner.  • Manages time well; schedules adequate time to complete work.   • Completes jobs by the designated date.  • Proactively communicates with sales associates and inventory control specialists, or sales managers, when issues arise.  • Professionally interacts with associates and clients, as necessary.  Operations  • Manages all paperwork and documentation associated with repairs and shop inventory.  • Keeps Goldsmith’s bench and shop neat, clean, and organized.  • Participates in store meetings.