Summary of Position:
The Hospitality Associate will be displaying our core values when communicating with the guests and the team. The Hospitality Associate will ensure the guests have an exceptional dining and take-out experience with Fiorella’s. This role is responsible for managing the POS, answering telephone, and taking orders.
Activities and Responsibilities:
I will…
Greet guest-personally: learn to recognize regulars and greet all guests with a warm and welcoming smile. Make sure to acknowledge every guest when they walk through the door.
Embody Fiorella’s core values through constant and never ending learning from the Fiorella’s team.
Validate guest experience by ensuring our guests enjoyed their meals, securing their return.
Build my legacy at Fiorella’s by making special bonds and memories with our guests and team.
Communicate efficiently internally and externally to create an exceptional experience for our guests.
Answer the phone as soon as possible (unless with another guest) in a professional manner in accordance with our phone procedure and restaurant standards. Remember a guest can hear you smile through the phone!
Adhere to order accuracy standards with every interaction I have with a guest.
Follow our standards regarding any catering order requests.
Complete all daily and weekly side work for each shift.
Accurately and efficiently bag the orders for our guests following our bagging procedure.
Manage the cash drawer, POS system, and process payments.
Maintain a general working knowledge of restaurant information such as: restaurant hours, along with the addresses & phone numbers for the other Fiorella’s locations.
Display teamwork with all positions to adhere to all restaurant standards.
Report all equipment problems and maintenance issues to the manager on duty.
Make sure the front of the house is clean and orderly at all times.
Inform guests of new products, promotions, and specials.
Enhance the dining experience for our guests by being able to make appropriate suggestions/recommendations with my menu knowledge of each dish (ingredients and preparation).
Be responsible for supporting and executing Fiorella’s marketing promotions and birthday club.
Maintain communication among the team in regards to any relevant information or concerns.
Communicate health and/or safety concerns/violations immediately to the supervisor.
Provide partial table service to on-site guests.
Adhere to the restaurant guidelines of food, safety, and sanitation provided by the health department.
Understand all policies, procedures, and service standards of the restaurant.
Attend all informational and team building meetings to continue expanding my knowledge and skills.
Other duties as assigned.
Preparation, Knowledge, Skills & Abilities:
Possess communication skills to create a positive interactions experience with guests
Having basic writing, reading, math skills, as well as computer and phone proficiency
Previous restaurant experience is not required
Working Conditions/Physical Demands
Be able to bend, reach, stoop and frequently lift to 50 pounds
Maintain good personal hygiene
Be able to effectively communicate with guests and staff with consciousness non-verbal language and cues
Maintain good organizational and time management skills to ensure a quick response to kitchen and guests’ needs
Have a positive teamwork and motivational skills