Qualifications

High school diploma or equivalent required

Edwards Certification a plus

Certificate of fitness S98

NYC SST

Ability to stand, kneel, bend, and climb ladders for extended periods

Capable of performing tasks at a computer workstation for prolonged durations

Physically able to install system hardware and wiring when required

Able to walk up and down stairs in various facility environments

Must be able to lift, shift, and pull objects weighing up to 25 pounds

Sufficient visual and hearing acuity to inspect, diagnose, and assist in the repair of equipment

Responsibilities

Respond promptly to service calls for fire alarm system inspection, maintenance, and repair

Troubleshoot and repair fire alarm systems, ensuring timely resolution of issues

Consult with building managers to determine service and repair needs; provide recommendations for parts replacements and system upgrades

Conduct detailed inspections and functional tests of alarm systems, including batteries and electrical wiring; adjust and repair components as needed

Diagnose and replace malfunctioning hardware to restore full system functionality

Ensure all systems and repairs comply with FDNY codes and applicable safety regulations

Clearly explain system issues and demonstrate proper system operation to end users and facility managers

Complete all job assignments on schedule, aiming to exceed customer expectations in quality and service

Accurately document work performed, parts used, and time spent using electronic service tickets; obtain customer signatures using concise, professional language

Participate in rotating on-call schedules for emergency service calls

Regularly update management on the status and progress of service calls

Adhere to all safety protocols and company procedures

Maintain all tools and equipment in good working order

Perform additional related duties as required by management or project needs