Primary Responsibilities

Customer Satisfaction

Establish customer relationships for Mitigation service

Educate customer on the construction process

Work with customers to understand desired upgrades/changes

Ensure that estimates meet client requirements.

Project Initiation

Analyze labor, material, and time requirements for a project

Create an accurate sketch and initial scope of work for mitigation projects.

Deliver a consistent and well-defined initial estimate.

Recognize project constraints and/or needed upgrades

Work with Restoration Manager to price bid items, if needed.

Project Planning

Identify and document finalized project scope of work.

Work with outside resources as necessary to complete accurate estimate

Assemble accurate and well-organized estimates.

Deliver and Communicate estimate to Restoration Manager.

Necessary Experience and Skill Set

· 3-5 years previous fire and water mitigation estimating and/or insurance adjusting experience

· Superb customer service track record

· Effective written and oral communication

· Advanced math skills

· Proficient use of Xactimate™ estimating software

· Critical thinking and problem-solving skills

· Team Player

· Must have good driving record

Benefits

• Company vehicle

• Company Phone, Laptop

• Paid Time Off

• Paid Holidays

• Health Insurance

• Kavira health benefit

• HSA (if enrolled in health insurance)-Company contributes $100 per month into HSA

• Dental insurance – Company pays full employee premium

• Retirement Plan- Company matches up to 3%

• Free Life Insurance coverage

• Short term disability

• Accident and Critical Illness coverage

• Employee Resource Group (EAP)

Formal Education/Training

· BA in engineering, construction science or similar relevant field preferred

Physical and Work Environment Requirements

Walking and/or standing throughout the day. Frequent driving and sitting. Occasionally climbing ladders. The employee is occasionally exposed to extreme conditions such as heat. The noise level in the work environment and jobsites can be loud.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working 8:00 a.m.–5:00 p.m., Monday–Friday, 40 hours per week. Travel is required locally and out-of-area as well as overnight travel may be expected.

Flexible work from home options available.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.