Job Description

The FireEye mission is to relentlessly protect our customers with innovative technology and expertise learned on the frontlines of cyber attacks. As a leading trusted advisor, the FireEye Customer Success team proactively partners with our customers to realize our mission. The Customer Success team helps to accelerate the development of innovative and effective security solutions designed to protect customers most valuable assets with our engineering, intelligence, services and consulting teams unified under a single banner. This tightly coordinated collaboration brings unmatched insights from the frontlines directly into customer defenses.

The Technical Support Intern supports the Support Team with their day-to-day activities and special project(s). This internship will give the intern valuable, real-world experience, as well as providing assistance to the Support Team. The intern will gain exposure to various technical support functions. The intern will benefit from mentoring, coaching and side-by-side work with knowledgeable and experienced experts in the field.

WHAT YOU WILL DO:

• To take technical support cases that relate to administration, set-up, provisioning and access to FireEye portal accounts
• Learn about security rules and apply them to assist in security content tickets. In addition, cases in technical reproductions, research, and fact finding
• Take on specific projects to improve the efficiency of the operation, i.e. - elastic search, knowledge-based articles, process workflows, new hire training, case deflection, etc.
• Learn FireEye products and Support processes and workflows to help with technical support cases
• Gather new ideas and perspectives on the operations of Customer Support from an academic and fresh point of view

Qualifications

REQUIREMENTS:

• Must be a continuing college or university student in good standing at an accredited institution, pursuing an undergraduate degree in Computer Science, Information Technology, Business Information Systems or other related field
• Experience with Linux, Windows, Networking, Database and Security
• Fundamental understanding of an operating system; for example, understands job control, soft and hard links or shortcuts, distinctions between the kernel and the user environment
• Strong knowledge of network protocols such as TCP/IP, DNS, LDAP etc and technologies such as switches and routers

ADDITIONAL QUALIFICATIONS:

• Strong interpersonal and communication skills
• Excellent time management skills
• Enjoys problem solving and displays an eagerness to learn new technologies/skills

Additional Information

At FireEye we are committed to our #OneTeam approach combining diversity, collaboration, and excellence. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.