Job Description
Expertise On Demand is a prepaid, annual subscription that provides flexible access to FireEye’s industry-recognized cybersecurity expertise and threat intelligence. In addition to access to a range of cyber security services, the service provides on demand assistance from intelligence analysts and researchers, access to FireEye intel holdings, daily threat media highlights and quarterly threat briefings.
As a Customer Operations Analyst on the Expertise On Demand team, you will use your blend of customer service skills, cybersecurity awareness and business acumen, to connect our customers with the Mandiant and FireEye expertise they need to solve their cybersecurity challenges. You will capture and evaluate our customers’ requests and identify the best ways to provide answers from FireEye’s experts.
WHAT YOU WILL DO:
Qualifications
REQUIREMENTS:
ADDITIONAL QUALIFICATIONS:
The role will include extensive coordination with multiple internal teams - Sales, Professional services, Incident Response, Intelligence, Sales Operations, Individual must be able to work in a team environment, be self-motivated, mature, well-organized and extremely detail-oriented.
Additional Information
At FireEye we are committed to our #OneTeam approach combining diversity, collaboration, and excellence. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.