Benefits:
401(k) matching
Bonus based on performance
Employee discounts
Paid time off
Firearms Sales & Operations Specialist
Position Summary
The Firearms Sales & Operations Specialist is responsible for delivering exceptional customer service while maintaining a secure, professional, and efficiently operated firearms retail environment. This position combines high-level firearms sales responsibilities with operational oversight, store security awareness, and independent decision-making.
Employees in this role are expected to actively drive firearm and accessory sales, maintain strong product knowledge, uphold all safety and compliance standards, and confidently manage store operations during solo coverage or leadership situations. This is a key-holder position requiring maturity, accountability, professionalism, and the ability to operate effectively in high-responsibility environments.
This role is ideal for individuals who are self-motivated, sales-oriented, detail-focused, and comfortable balancing customer service with security awareness and operational responsibilities.
Primary Responsibilities & Duties
Sales & Customer Service
Meet or exceed established firearm and accessory sales expectations
Build strong customer relationships through professionalism, product knowledge, and consultative sales techniques
Assist customers in selecting firearms, optics, accessories, safes, ammunition, and related products
Recommend additional products and services to increase overall sales performance
Maintain knowledge of current firearm models, industry trends, state and federal regulations, and product features
Deliver a professional customer experience while handling sensitive or high-pressure situations appropriately
Store Operations
Open and close the store independently following company security procedures
Serve as a trusted key holder responsible for facility access and operational integrity
Operate point-of-sale systems accurately and efficiently
Complete all required documentation with accuracy and attention to detail
Maintain organized, clean, and professional sales floor and backroom areas
Ensure merchandise is properly displayed, stocked, tagged, and secured
Assist with inventory management, cycle counts, receiving shipments, and loss prevention efforts
Safety, Security & Compliance
Uphold all federal, state, and company firearm compliance standards
Monitor customer behavior and maintain awareness of suspicious activity
Exercise sound judgment regarding store safety and security concerns
Maintain a calm, professional demeanor during stressful or escalated situations
Follow all procedures regarding firearm handling, storage, transfers, and customer interactions
Ensure the store remains secure while operating independently or during low staffing periods
Protect confidential customer and company information
Leadership & Professional Expectations
Demonstrate initiative and operate with minimal supervision
Assist in maintaining professional workplace standards and team accountability
Communicate effectively with management regarding operational concerns, inventory issues, or customer situations
Arrive prepared, punctual, and ready to work
Maintain a dependable and professional appearance and attitude
Contribute to a positive, team-oriented work environment
Adapt to changing business needs and responsibilities as required
Preferred Qualifications
Prior retail sales experience preferred
Firearms knowledge and safe handling experience required
Strong communication and interpersonal skills
Ability to work independently and make sound decisions
Comfortable handling responsibility in security-conscious environments
Intermediate computer and point-of-sale proficiency
Ability to de-escalate difficult customer interactions professionally
Ability to safely lift and move merchandise as needed
Weekend, holiday, and evening availability required