Job Description

Real Estate Loan Servicing Representatives at Firefighters First Credit Union (FFCU) assist members with their existing real estate loan. This includes working with internal and external organizations to service the real estate loans.

TYPICAL RESPONSIBILITIES:

• Open, administer, analyze, and close escrow accounts, calculate payment changes on Adjustable Rate Mortgages, and disburse loan funds in compliance with policies and regulations.
• Obtain, prepare, and process all documents in relation to subordination and reconveyance of recorded trust deeds.
• Ensure real estate taxes are paid current by monitoring third party tracking reports and contacting members who may be delinquent.
• Identify and implement process improvements for servicing loans.
• Assist members with questions about mortgage and loan documents, balance owing, escrow status, payment breakdown and other matters pertaining to real estate loans.
• Participate in special projects and perform other duties and assignments as needed.
• May travel occasionally as needed to attend meetings, conferences, training, or other work-related events.

BASIC QUALIFICATIONS:

• High school diploma or equivalent.
• Experience performing real estate loan servicing tasks.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field.
• Notary Public Commission from state of primary work location.
• Experience as a real estate loan servicer for a minimum of 3 years.
• Experience using Fiserv’s DNA, Mortgagebot (Finastra’s), and CoreLogic strongly preferred.
• Demonstrates knowledge of and experience with real estate loan operations, servicing, and metrics.
• Demonstrates knowledge of and experience with the real estate and mortgage industry, including loan products, pricing, economy, and real estate market.
• Demonstrates knowledge and application of federal and state regulations and compliance requirements such as Bank Secrecy Act, Office of Foreign Asset Control, and Customer ID Program policies and guidelines to appropriately document and track all transactions.
• Demonstrates knowledge of current industry offers, market trends, competitors, and Credit Union lending and member service policies and procedures.
• Demonstrate the ability to interpret and apply financial information (e.g., business financials and ratios, payments, interest rates, etc.).
• Demonstrates the ability to perform and apply math (e.g., addition, subtraction, multiplication, division, percentages, ratios, etc.).
• Demonstrates the ability to provide member services by anticipating and understanding member’s needs, understanding products and services from member’s point of view, and being available and responsive to member inquiries.
• Demonstrates analytical thinking, problem solving, decision making, and judgment by gathering and applying relevant data to research and resolve issues.

Firefighters First Federal Credit Union is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org or 323-550-2214.