Sales and Service Specialist
Job Description
JOB DESCRIPTION
The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses' needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.
RESPONSIBILITIES
Customer service, sales, customer issue resolution- 75%
Basic vehicle service tasks, Oil, tires, fluids- 25%
Store operations, opening/closing, inventory, displays- as needed basis
May assist Manager or act as Manager-On-Duty in certain circumstances or to support development
Will learn all aspects of store operations and flex between front/back shop tasks
QUALIFICATIONS
High School Diploma or equivalent
Valid automobile driver's license
Customer service and career growth mindset
Ability to complete required store education courses and modules required for this position
Ability to learn and perform basic vehicle service tasks
Ability to learn and operate store systems
PREFERRED
2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
Previous consumer retail sales experience
Previous automotive experience a plus
Previous management/supervisory experience a plus
EMPLOYEE TYPE
Regular : Full time
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
EMPLOYMENT ELIGIBILITY
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
Company Description
Who We Are With over 2000 stores and growing by more than 50 new stores each year, we are the largest provider of automotive services and tires in the world. With over 100 years of success, we are the industry leader. Our continued growth relies on selecting the best people to lead our organization in all areas. From college graduates just beginning their careers in the industry, to experienced and skilled technicians who can diagnose, repair and maintain even the most advanced vehicles on the road, our success depends on our teammates.