Customer Success Analyst First Advantage Corporation 377 reviews - Atlanta, GA 30328 Customer Success Analyst Are a proactive individual who is able to instill trust and credibility with an organization? Are you detail oriented and do you have excellent customer services skills? Have you demonstrated that you are an ambitious, multi-tasker looking for the right opportunity to demonstrate your skills and make a difference in an organization? This is a rare opportunity to be a part of a transformation on a global scale! The Customer Success Analyst acts as a liaison to First Advantage's large screening accounts and various internal departments such as Sales, Operations, and Billing. The Customer Success Analyst ensures that service level agreements (SLA's) are met or exceeded and that the customer service satisfaction score (CSAT) for an account is maintained at a minimum of 4.75. This individual establishes and maintains effective relationships with customers and gains their trust and respect. He/she ensures that the client relationship and customer satisfaction remain a competitive advantage for First Advantage. Bring your talent and skill to a place where you are a true, contributing member of a high-functioning team, working for a global leader in the industry. ESSENTIAL DUTIES AND RESPONSBILITIES: * Perform report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLA's are met. Monitor, enter, update, and close Service Center tickets. * Verify the accuracy of customer billing and identify aging invoice issues. Identify root causes and remedies for billing inaccuracies and make adjustments as required. * Prepare, analyze, and determine trends for monthly account reviews. Ensure that client fact sheets are kept current and relevant. Create a program overview outline document for all assigned accounts. * Identify and generate sales leads in order to contribute to FADV's overall revenue generation, account retention, and growth. If applicable, generate no less than one sales lead per month. Maintain account retention at no less than 90%, with a target retention rate of 100% for assigned based.

• Obtain first-hand customer information and makes recommendations for improvements to products and services. * Deliver departmental and customer training as required. Create tools and job aids to ensure that customer needs are met. * Perform other duties as assigned by management JOB QUALIFICATIONS: Experience Required: * 3+ years of customer service experience, including direct interactions with external customers Education Required: * High School Diploma or GED, or equivalent Other Knowledge, Skills and Abilities Required knowledge of: * Microsoft Office products (Outlook, PowerPoint, Word, and Excel) * Siebel or equivalent CRM system Other skills: * Ability to handle stressful, rapidly changing situations involving large customers * Ability to simultaneously handle multiple customer requests and deadlines * Excellent verbal and written communication skills * Good problem solving and analytical skills * Sense of urgency to meet client expectations * Ability to thrive in a dynamic team environment, as well as act independently 15 hours ago - save job - original job Apply On Company Site Other jobs you may like Customer Success Manager CollabNet Atlanta, GA 14 days ago Customer Success Manager CollabNet, Inc. Atlanta, GA 14 days ago Customer Success Manager VersionOne, Inc. Alpharetta, GA 13 days ago Customer Success Manager ClickDimensions Atlanta, GA 25 days ago Easily apply HDE CUSTOMER SERVICE REP The Home Depot Marietta, GA 1 day ago * Customer Success Analyst jobs in Atlanta, GA * Jobs at First Advantage Corporation in Atlanta, GA * Customer Success Analyst salaries in Atlanta, GA First Advantage Corporation First Advantage Corporation 377 reviews First Advantage supports thousands of clients globally, including hundreds of Fortune 1000® companies, by providing integrated,... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume