Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Customer Service Representative

First American Resources Company LLC

Customer Service Representative

Mableton, GA
Full Time
Paid
  • Responsibilities

    Job Description

    COMPANY HISTORY: First American Resources was established in 1975 as a specialty coater producing pre-painted aluminum, carbon and stainless steel in widths ranging from 0.50-29" using two-coat, single coat, thin film and striped coatings for all markets. Spooling, lacing, stamping and slitting are also performed in our integrated facility. Today our business is still “coil coating” which is applying organic coatings onto rolled metal strip. Coils of steel and aluminum weighing up to 10,000lbs and 28” wide are continuously cleaned, pretreated and painted on the paint line. These materials are subsequently used by customers for everything from architectural panels to appliances to automotive parts. Coil coating is the most precise, efficient and environmentally friendly method of painting metals. Integrated into our coil coating technology is slitting, spooling, stamping and lancing, which further solidifies our state-of-the-art niche capability.

     ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Enter customer orders into system and generate sales and production orders.
    • Monitor all stages of open orders, including production, shipping, etc.
    • Review daily production schedule(s).
    • Coordinate schedules with production management, material handlers, shipping and receiving, and other departments.
    • Communicate internally with management and other departments regarding open orders and inventory levels.
    • Research discrepancies/problems regarding customer orders.
    • Coordinate release of materials with shipping department.
    • Provide customers with up-to-date information regarding inventory levels, ship date, and backorders.
    • Confronts issues in a timely and constructive manner.
    • Participate in safety and other training programs as required.
    • Perform other duties and special projects as assigned.

    JOB REQUISITES:

    SKILLS, KNOWLEDGE, AND ABILITIES:

    • Good reading and comprehension skills
    • Average analytical skills
    • Ability to work well and produce results independently
    • Strong attention to detail
    • Ability to maintain a positive presence in the workplace

    CANDIDATE PROFILE:

    • Responsible – Capable of being trusted; Morally accountable for one’s behavior
    • Team Player – A person who works well as a member of a team or group
    • Stress Resistant – Ability to withstand stress by being able to cope with the demands of a normal social environment.
    • Open to Change – The ability to recognize and adapt to change, and make choices about how change happens when it is needed. 
    • Willingness to Learn – A person who wants to be more qualified and wants to be up to date with changes and growth in each area.
    • Positive Attitude – Enables people to be in a very optimistic state of mind.  Ability to write negative events off as an incident and take the chance to learn from their mistakes to avoid them from happening in the future
    • Diligence – Careful and persistent work effort
    • Ability to Come Up with New Ideas – a thought, conception, or notion that will better an activity or area
    • Loyalty – a strong feeling of support