Job Description
The First Assistant Golf Professional is a key leader in the Golf operations team and plays a pivotal role in delivering an exceptional member and guest experience at The Grand Golf Club. This position ensures smooth daily operations, supports player services, manages tournaments, and contributes to the overall quality and professionalism of the golf professional staff program.
Key Responsibilities:
**1. Operations & Staff Leadership **
Oversee and support all aspects of daily golf operations in collaboration with the Golf Operations Manager
Manage scheduling and uniform compliance for the professional staff
Participates in the interviewing and hiring process of golf operations
Develop the monthly professional staff meeting agenda in partnership with the Director of Golf/GM and Assistant General Manager of Golf
Lead monthly staff meetings and training sessions
Attend weekly department head meetings
**2. Member & Guest Engagement **
Provide professional and welcoming service to all members and guests
Play golf with members and guests to build relationships and enhance engagement
Directly approach members with guests to offer assistance
Offer private and group instruction, including club fittings and club repair services
**3. Event & Tournament Oversight: **
Oversee the planning and execution of all member tournaments and events
Assist in all other Resort and Corporate outings
**4. Technology & Administrative Tools: **
**5. Professional Conduct & Club Representation: **
Represent The Grand Golf Club with courtesy, tact, and professionalism in all interactions
Ensure full compliance with policies, procedures, safety guidelines, and Club Rules & Regulations
Maintain a clean and organized workstation, Golf Shop counter area, and retail space
Actively participate in PGA Chapter and Section sanctioned meetings and maintain an active membership with the PGA of America
6. Safety and Maintenance:
Ensure that all golfers and caddies adhere to safety standards.
Perform light maintenance duties, such as checking the tee area and ensuring it is clean and properly equipped
Qualifications
High school diploma or equivalent required
Active PGA Membership
PGA Level 3 Associate or PGA Class A required -or- PGA Level 2 Associate with 3 years of relevant management experience
Previous golf industry experience required with private and resort course experience preferred
Strong interpersonal and customer service skills
Ability to lead and manage team members effectively
Must be comfortable working evenings, weekends, and holidays
Proficient in using computer software and other golf specific systems
Must possess a valid driver’s license
Strong command of English required; additional languages are a plus
Detail-oriented with a proactive and positive attitude
Ability to build rapport with members and learn their preferences
Physical Demands:
Standing and Walking: Must be able to stand and walk for extended periods, often up to 8 hours per day, on various terrain, including grass, sand, and uneven surfaces
Lifting and Carrying: Regularly required to lift and carry up to 30 pounds, such as golf bags, range equipment, or other materials.
Bending and Stooping: Frequent bending, stooping, and kneeling to assist with set up, or maintain areas of the clubhouse and golf course
Outdoor Conditions: Ability to work in various weather conditions, including heat, cold, rain, and wind, while maintaining a professional and courteous demeanor
Visual and Auditory Demands: Must have good vision and hearing to monitor members, guests, colleagues, and course activity, as well as to communicate effectively.
Manual Dexterity: Ability to handle small tools, golf-related equipment, and perform light maintenance tasks as needed
Additional Information
Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.