The Emergency Services Director will lead, manage, and hold accountable all employees in the Emergency Services Department. The position will develop, create, and maintain all systems and processes to support growth for the department. The director will work directly with the First Atlantic Restoration leadership team to accomplish all short-term and long-term goals assigned to the Emergency Services Department with clear and consistent communication, strong attention to details, and persistent follow-up.

Director Responsibilities:

Oversee all daily operations of the Emergency Services Department

Work alongside the leadership team to develop and accomplish vision for the department

Create all processes and procedures to meet department goals

Develop detailed training and continuing education process that supports onboarding of new hires and long-term development of technicians and leadership within the department

Analyze department data to create financial goals and strategize for definitive growth

Conduct performance reviews and hold staff members accountable utilizing EOS processes

Maintain consistent Level 10 department meetings identifying and solving department issues

Guide employees and leadership within the department through their development to achieve clear goals

Daily observation, analysis, and adjustments to improve operations

Establish and maintain professional relationships with clients and staff

Assist in development and enforcement of all safety processes related to the production of jobs

Organize team-building events

Maintain relationships with clients and find creative ways to help expand the organization

Attend and host workshops, lectures, and training sessions wherever possible.

Write, edit, and send estimates for mitigation work

Pursue efficiencies in the use and implementation of PSA and other software to expand opportunities for department growth

Communicate with adjusters, homeowners, and trade partners

Maintain conduct that is in accordance with all FAR Core Values

Maximize efficiency of mitigation, demolition, drying and documentation processes to meet or exceed industry standards

Manage distribution and create accountability around maintaining vehicles and equipment in conditions for peak performance

Director Requirements:

Proven track record of leadership through consistent delivery and company development

Current driver’s license with a clean driving record

Excellent verbal, written, telephonic, and interpersonal communication skills

Experience speaking to larger groups of employees or clients in various forums

Proficient in MS Office and related software systems that allow for utilization of systems such as Xactimate, Docusketch, and MICA to create peak department performance

A leader’s attitude with a servant’s heart

High organization and multitasking skills from proven experience

A growth mindset as indicated by prior experience

Motivational and leadership skills with a track record of personal development

Influential personality

Prior experience as a self-starter that consistently gets things done

Benefits:

Competitive pay

100% paid healthcare premium

Vision insurance

Dental insurance

401(k)

Life Insurance

Flexible Spending Account

Home Ownership Program

Scholarship Program