The Emergency Services Dispatcher will be responsible for moving people and resources to meet the demands of the ever-changing Emergency Services workflow in accordance with First Atlantic Restoration and industry standards.

ESSENTIAL SKILLS AND ABILITIES: • Active listener with excellent oral, written, and interpersonal communication skills • Tech-savvy with solid understanding of Microsoft Office products and ability to learn new software quickly • Excellent time management, clerical, and organizational skills • Proven ability to work and remain calm under stress and to calm other people during rapidly changing circumstances • Ability to multitask with different and sometimes conflicting events happening simultaneously • Ability to effectively absorb and relay detailed information across various platforms in a fast-paced environment • Sound judgement and critical thinking skills under pressure • A positive attitude and professional manner with a self-driven and can-do approach to work • Ability to work as a team player and communicate effectively with all FAR team members and departments • Convey a positive image of FAR in accordance with company policies and Core Values • A growth mindset • Motivational and leadership skills • Availability for a 7am-5pm schedule; mandatory attendance during any CAT event • High school diploma

RESPONSIBILITIES: • Create and manage a schedule to dispatch work crews, vehicles and equipment to appropriate locations according to predetermined timeframes, customer requests or immediate needs • Receive emergency and non-emergency calls and prioritize according to urgency and importance • Relay information to and from work crews, supervisors, co-workers and clients • Speak with co-workers and customers to resolve problems and handle requests for services or equipment • Input relevant data into job management software • Monitor the routes and status of field units to optimize scheduling • Monitor a dynamic schedule and provide updates to co-workers and customers via phone and texting software to optimize productivity and maintain unbroken chain of communication • Review and approve timecards for all technicians on a daily basis