Job Description

JOB PURPOSE:

ESSENTIAL JOB FUNCTIONS:  The Vendor Management Officer defines and maintains standards within the organization with an emphasis on risk management and compliance with GLBA to protect private financial information in the management of Third Party Vendor relationships.  This position will work with risk managers and business partners to maintain a comprehensive risk mitigation process associated with vendor management in accordance with Bank policy.  The position will also assist with preselection due diligence and comprehensive review of selected vendors to ensure the third party meets the essential needs of the bank and has the financial strength and required expertise to provide the services to be contracted under acceptable terms and conditions.  It also requires conducting regular business reviews in cooperation with business partners to document ongoing due diligence for all vendor relationships.

This position is also essential in supporting the Project Management and Business Continuity Programs for the Bank.  This includes developing/maintaining Sharepoint sites, coordinating/facilitating training for these processes, and keeping abreast of and communicating trends and regulatory changes.  The ideal candidate will be a self-starter who thrives in a fast paced environment and has a background in IT processes.  Provides the best service to our customers with innovative and creative solutions.

ADDITIONAL JOB FUNCTIONS:  Leadership of vendor and project management will cross all Lines of Business and Levels of employees, (including executive management) and will require a robust understanding of doing the right things, the right way for all of the right reasons during all initiatives, a strong sense of urgency and empathy is required.

• Responsible for managing multiple large and often complex projects concurrently
• Builds strong and trusted partnerships with business leaders, acts as a conduit between Risk Management and the business units for effective vendor and project management; monitors performance, customer satisfaction and drives continuous improvement of Third Party Relationship Management Program to deliver value.
• Drives efficiencies and optimizes costs by identifying & supporting common metrics and capabilities, eliminate duplication in processes, including monitoring spend, invoices, demand management and other financial analysis (benchmarks).
• Coordinates with the business unit in negotiation of contracts.  Manages escalation between FFB business units and negotiates and co-ordinates resolution
• Develop annual employee training modules for Online Training system for Vendor Management, Business Continuity, Emergency and Pandemic Response Procedures; Provides training on selecting, monitoring and oversight of vendors.
• Work with department and financial managers to ensure disaster recovery plans are accurate and complete.  Obtain required executive council and board approvals for all policies, test plans and risk assessments as required by policy.

·         Stay current on regulations, guidance and standards for Vendor Management and Business Continuity to support satisfactory internal, external, and regulatory audits

• Adopt the “Bank” culture and adhere to the Bank’s code of conduct in personal work behaviors, decision making, contributions and interpersonal interactions.
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, innovation and continuous improvement, collaboration, excellence, creativity and fun.

DUTIES AND RESPONSIBILITIES:

• Monitor project, new vendor approval and annual review status and execution for timely completion

·         Partner with relationship managers to ensure adherence to Third Party Relationship Management program by review and maintenance of new contract, ongoing monitoring and annual contract review processes

·         Maintain, manage, and update the Vendor Management program, associated forms, policies and procedures as appropriate.

• Research and implement best practices for Vendor Risk Management, Project oversight and Business Continuity; Maintain/develop Program documents inclusive of Business Impact Analysis, Policy, Plan, Forms, Event Documentation to achieve departmental and Bank goals.
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• Publish periodic updates; Lead “lessons learned” exercises, share lessons among business partners, integrate into existing processes, tools and templates; make the complex simple and compelling
• Proactively identify and escalate risks and issues to relevant stakeholders and executives

JOB REQUIREMENTS:

• Strong Business & Technical Analytical skills with a background in Technology
• Bachelor’s Degree preferred
• 3-5 years’ experience in banking, vendor management, business continuity, disaster recovery, and project management, coordinating and/supporting IT business processes
• PMP or CBCP certification is preferred
• Strong organizational, decision-making, and problem resolution skills;
• Ability to multi-task and think globally; Issue escalation and resolution skills
• Strong oral and written communication skills - ability to present concise, direct and timely communications to executives, management and key partners
• Proven track record in driving results through team leadership
• Solid understanding of vendor management, business continuity program elements, requirements and standards including FFEIC and OCC guidance
• Proficient in Microsoft suite of applications (i.e. Excel, PowerPoint, Word, Project, Visio, etc.)
• Experience in finding best practices within and outside the organization to establish benchmark data and use continuous process improvement disciplines to achieve results
• Experience working both independently and in a team-oriented, collaborative environment
• Bilingual candidates encouraged to apply.
• Flexible with proven ability to conform to shifting priorities, demands and timelines 
• Extended hours sitting and performing computer tasks may be required.

This job description may not be all inclusive; accurate and complete job descriptions are determined by the needs of the individual financial institution.  Employees are expected to perform other duties as assigned and directed by management.  Job descriptions may be modified when deemed appropriate by management