Job Description

First International Bank and Trust is recognized seven years in a row for being a Top 50 Best Places to Work isn’t just an award placed on the shelf. It speaks to the teams of colleagues who are dedicated to create extraordinary experiences based on the philosophy treating every customer like family.

Please see below for additional information regarding the Credit Card Specialist position and submit your online application!

POSITION SUMMARY: Under the direction of the Card Services Manager, performs various basic duties related to the maintenance of personal and commercial credit card accounts and responds to questions and concerns from customers or from staff.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, and other duties as assigned.

• Performs underwriting of Consumer and Commercial credit cards accounts according to Bank policy 

• Answers general inquiries from customers or bank employees

• Orders credit cards after underwriting is complete

• Provide Information to Collections on Consumer Accounts

• Assist Customers with Disputes

• Process Death Notifications

• Scanning and indexing of new account packets and various documents for customer electronic files.

• Monitor accounts for suspicious activity

• Posts Payments

• Explains, promotes, cross-sells or refers bank, insurance and trust products or services.

• Attends periodic trainings to receive information about various bank services and to participate in an exchange of ideas and problems

• Assist Consumers with Online Account questions

• Perform basic functions on Commercial Accounts

• Responsible for confidentiality including protection of sensitive information and its integrity in compliance with First International Bank & Trust information security and departmental policies, standards and procedures. Responsible for reporting events including suspicious activity as well as cooperating with all investigations.

• Assists with various projects and assignments as needed.

• Comply with federal, state, and company policies, procedures, internal controls, and regulations.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:  Associate's degree (A. A.) or equivalent from two-year college or technical school; one year related experience in credit card, Customer Service or banking environment; or equivalent combination of education and experience.