Job Description

Duties and responsibilities

• Serve as MVFS's customer advocate and insure that, at ALL TIMES, MVFS's is fully engaged and connected with our customers.
• Support Production Manager and Superintendents with job costing, scheduling and day to day operations office support.
• Work closely with Production, Call Center, Field Sales, Production, and Sales Operations to provide MVFS's customers with direct to homeowner assistance and customer service, insuring the customer’s experience with MVFS's is very positive.
• Communicating and working with Accounting and Human Resources to deal with the day to day needs of employee administration support such as hiring and timekeeping.
• Manage Production Administrative support team.
• All other duties as necessary.

Qualifications

• Post high school education, technical degree and 2-4 years of work experience with direct customer service and interaction preferred.
• Ability to process information and take detailed notes.
• Ability to communicate clearly with customers (internal & external) using courtesy, tact and diplomacy.
• Be a problem solver and strongly interact with all departments to rapidly deal with customer concerns, problems.
• Ability to work varied hours/days, or extended hours as business dictates including evenings and weekends as needed.
• Track and monitor progress and improvements and report routinely to Production Team and General Manager and Executive.
• Capable of handling multiple customer interactions and insuring thorough follow-thru and resolution of any issue or problems.

Pay rate: from 30-40K a year.

Additional Information

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