Job Description

The Project Director's primary responsibilities include estimating and selling construction related projects using Xactimate and other professional estimating software, buying out jobs (sub-contractors), supporting marketing activities to new and existing clients and leading the collection activities in concert with business development personnel. Requires a solid understanding of the true costs of construction to increase accuracy of margins/line items within Xactimate.

RESPONSIBILITIES

• Commit to setting the "Gold Standard" as you represent and work for the company
• Maintain professional internal and external relationships that meet company core values: Accountability, Sense of Urgency, Do The Right Thing, Gather and Grow Talent & Have Fun
• Ensure all losses are managed from initial contact with client through completion
• Effectively communicate and work with the team including National , Business Developers, Project Managers and all other staff
• Develop and maintain relationships with insurance adjustors, property managers, property owners, industry related associations and other potential business sources
• Actively market the company through associations, meetings, local functions and trade shows
• Develop and execute new marketing strategies for company growth
• Pursue and respond to all client calls and sales leads in a timely manner
• Identify and develop key partner strategies for specific market segments
• Participate in all conference calls or meetings scheduled by the company or your supervisor
• Assist in the training of new or current employees as directed by your supervisor
• Consistently meet or exceed all revenue expectations outlined by the company
• Perform and lead training meetings or classes as needed
• Must be a rapid learner and adjust to change or new situations quickly
• Provide projection reports on individual loss sales and growth opportunities in market
• Effectively manage all communication between customers and adjustors
• Provide feedback and communicate constantly with supervisor and the team to ensure clear expectations and maximum productivity
• Ensure compliance of losses with all state and federal laws
• Go out of the way to ensure 100% customer satisfaction
• Constantly promote the company and help to identify other "A" players to add to the I.R. team
• Provide consistent feedback to General Manager concerning Sales, Operations, and Personnel
• Develop and maintain a positive working relationship with the team, Insurance or Property contacts and all customers to continually improve the company’s standing in the community
• Meet with General Manager monthly to discuss your results, communicate feedback, develop action plans, and evaluate overall performance
• Ensure minimum accepted sales levels, duties and responsibilities are met or exceeded
• Supervise and ensure that all losses are managed from initial contact with client through completion
• As 1st line of response, must respond in a timely manner on all losses or projects
• Effectively estimate and present proposal for all losses
• Accurately write up scope of repair and recommendation to adjuster
• Must quickly develop report and trust with all customers and adjustors
• Professionally identify and communicate all change orders, supplements and code upgrades
• Accurately track and document loss and restoration project workflows
• Actively participate in and manage all collection efforts
• Communicate project or site staffing issues with supervisor in a timely manner.
• Effectively support Project Managers and Superintendents on all loss projects
• Travel to other cities or regions as needed to assist with other corporate losses and/or trainings
• Effectively manage all communication and negotiations between customers and adjustors
• Fully responsible to ensure that all projects maintain the proper level of staffing and equipment
• Must be available and reachable on short notice and during all designated work hours including being on call at all times in order to respond to emergency losses
• Provide weekly and monthly reporting of sales numbers, current projects, pending projects and account receivables
• Maintain a high level of integrity, business ethics, and sound judgment as you perform Project Director duties

TECHNICAL QUALIFICATIONS:

• Proficient in large loss and commercial claims
• Must be proficient with Xactimate or other loss estimation software

· High level of expertise in restoration losses including contents, drying, carpet, paint, drywall and mold

• Demonstrate efficient computer skills including Microsoft Excel, Word and Outlook as well as use of PDA's
• Knowledgeable of Local, State and Federal requirements
• Working knowledge of insurance claims negotiation with adjusters

BEHAVIORAL QUALIFICATIONS:

• Communicate well; verbally and written

EXPERIENCE:

• Experience in mold/asbestos abatement
• Experience in the drying and restoration industry, including structural drying
• Experience reading blue prints/architectural plans
• Fire & Water mitigation and restoration

PREFERENCES:

• College degree, preferred but not required
• Fire Restoration certification, preferred by not required
• Odor Control certification, preferred by not required
• IICRC certification, preferred by not required
• HAAG certification, preferred by not required

SPECIAL POSITION REQUIREMENTS:

· Valid driver’s license required

WORK REQUIREMENTS:

• Must be able to walk all jobsites including adverse conditions that may result from losses
• Must be able to lift, carry, push, pull up to 25 pounds unaided and move throughout worksites
• Perform physical tasks such as standing for extended periods and using ladders to access rooftops

Company Description

People Are Our Superpower Working for FIRST ONSITE means helping people through some of the most challenging situations of their lives. Every day is an opportunity to advance your technical skills, gain invaluable experience, and make a positive impact. Our team is committed to doing the right thing and doing whatever it takes to help people rebuild—and have fun along the way, too.