Job Description
BRANCH MANAGER
JOB DESCRIPTION
WORK LOCATION: 4150 S Danville Dr Abilene TX DEPARTMENT: Abilene Retail Office
REPORTS TO: Corporate Office President EXEMPT / NON-EXEMPT: Exempt
PRIMARY RESPONSIBILITIES:
MANAGERIAL DUTIES
· Manage day to day operations of the branch.
· Build office morale and encourage growth and advancement opportunities.
· Set positive office atmosphere for branch employees.
· Instill high customer service levels and expectations.
· Manage compliance within the branch with respect to company policies and procedures.
ESCROW OFFICER DUTIES
· Work closely with clients to accomplish a closed transaction in a timely, efficient, and error-free manner.
· Prepare CD/HUD1 Settlement Statement and all other closing documents necessary for the transaction.
· Obtain clearance and approval from lenders.
· Order updates from the underwriter and determine clearance to close.
· Meet with clients to execute closing and complete necessary paperwork.
· Participate in Marketing/Entertainment to increase customer base.
PROVIDE EXTRAORDINARY SERVICE
· We are looking for a friendly, outgoing, well organized person with a strong work ethic and desire to find solutions to help customers have a truly remarkable experience closing their real estate transactions.
· Must create a positive image of the company through a professional appearance, actions, and conduct to fellow employees and customers.
· Establish a professional working rapport with our clients and any new relationships that are established.
BENEFITS
· Medical/Dental/Vision offered to all full-time employees
· Paid Holidays and PTO
· 401(k) Matching Program upon completion of one year of employment
EDUCATION, SKILLS AND/OR WORK EXPERIENCE REQUIREMENTS
· Computer literacy; proficient with Microsoft Word and Excel; mathematical ability to calculate and balance funds
· Excellent written and oral communication skills
· Organization skills with ability to address a variety of stressful tasks and concerns simultaneously with repeated interruptions, without loss of focus or efficiency
· Knowledge of RamQuest software
· Excellent Customer Service skills and ability to communicate with internal and external customers
· Business knowledge including economic, commercial and political issues affecting the industry
· Five years of industry experience is preferred
· Escrow License from the Texas Department of Insurance
ABOUT THE COMPANY
The driving force behind our business is to provide exceptional customer service by maintaining positive relationships with our clients and customers, supporting a passionate work environment for our team members that fosters growth and encouragement to go above and beyond in business and in life, and constantly striving to exceed everyone’s expectations every day.
As an independently owned and operated company, we understand the needs of each party involved in the transaction and take pride in our ability to anticipate and solve problems before we get to the closing table and respond quickly to any last-minute changes.
Fast, accurate, quality service. Expect nothing less.
Company Description
About the Company The driving force behind our business is to provide exceptional customer service by maintaining positive relationships with our clients and customers, supporting a passionate work environment for our team members that fosters growth and encouragement to go above and beyond in business and in life, and constantly striving to exceed everyone’s expectations every day. As an independently owned and operated company, we understand the needs of each party involved in the transaction and take pride in our ability to anticipate and solve problems before we get to the closing table and respond quickly to any last-minute changes. Fast, accurate, quality service. Expect nothing less.