Job Description

JOB DESCRIPTION – CUSTOMER SERVICE ASSOCIATE (REPRESENTATIVE)

*MUST LIVE IN STATE OF NEVADA

Job Summary

This position assists homeowners, escrow companies, realtors and REO institutions via telephone and e-mail. You will provide feedback to Community Management staff, as well as assist residents regarding unit and community information.

This position is a work from home role; however, all employees must reside in the state of Nevada.

JOB RESPONSIBILITIES

• Take inbound/outbound calls from homeowners, prospective homeowners, realtors, and REO institutions

• Respond to customer and client inquiries in a timely manner

• Provide customers with service information and submit work orders as appropriate

• Coordinate with CM's and Associates regarding unit and community information.

• Work closely with fellow Customer Service Associates and managers

• Research required information using available resources and knowledge base

• Verify and update customer information

  EDUCATION AND EXPERIENCE

• High School diploma or equivalency preferred

• Must possess strong customer service background

• Bilingual in English and Spanish preferred

• KNOWLEDGE, SKILLS AND PROFICIENCIES

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Active listening, verbal, and written communication skills

• Problem solving/analysis

• Typing speed minimum of 25 wpm

• Works well independently and in team environments

OPEN AVAILABILITY REQUIRED FOR CUSTOMER CARE CENTER HOURS

• Sunday – Friday 6:00 AM – 7:30 PM PST (8-hour shifts)
• Every Saturday off, as well as a designated weekday, (2 days off per week)

PRE-EMPLOYMENT TRAINING

• 4 Weeks Monday – Friday
• 8:30 AM – 5:30 PM PST

EQUIPMENT THAT IS REQUIRED TO HAVE AND SPECIFICATIONS NEEDED

• Dual Core Processor
• Installed Manufactured Memory -8GB of Ram or higher
• Process -2GHz or higher
• Windows 10 or 11
• USB ports enabled
• No Chromebooks*
• Have an ergonomic/comfortable seating to allow sitting for long periods of time
• It is important to have a quiet space to work while speaking with customers

INTERNET CONNECTION

• Min 20 Megabits per second download speed
• Min 5 Megabits per second Upload Speed
• Hard Wired Connection (Ethernet Cord required)