Job Description
First Step Communities is a Sacramento non-profit with the mission to create interim housing and emergency shelter for people experiencing homelessness.
Working as part of a team, CSAs will monitor and direct the clients in all areas of the campus. They will be assigned to the front desk and basic cleaning maintenance but will be cross-trained with the campus monitor. CSAs are responsible for keeping safety watch, day and night, and performing conflict resolution should issues arise. The FSC emergency shelter is for adults 18 and over and the CSA staff will work mainly in the services building next to the shelter. Both sites have opportunities for advancement if a staff member is interested.
Job Status: Part-time
Duties and Responsibilities: include the following. Specific duties may vary based on the shift. Other duties may be assigned. ● Greet clients and professional partners as they enter the lobby. ● Monitor and facilitate the transition of guests from the lobby to case manager appointments, meetings and/or groups. ● Answer the phone and direct callers to the appropriate resources or information. ● Keep safety watch during shift and utilize conflict resolution should issues requiring intervention arise. ● Assist guests when needed and provide information for local resources. ● Track data for cell phone charging and bathroom usage. ● Input data into spreadsheets and file paperwork. ● Performs facility cleaning and organizing. ● Call 911 or Alpha One when needed and remain calm during emergencies. ● Escalate to Management’s attention any observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens. ● Help clients deposit and collect cell phones for charge. ● Regular, predictable attendance is required. ● Ability to get along and work effectively with others. ● Ability to use a computer, internet, and Microsoft office. ● Ability to use a walkie-talkie radio. Education and Experience: High school diploma or general education degree (GED); and one to three months related experience and/or training. Associate’s or Bachelor’s degree in Social Work, Psychology, or a related field is preferred.
Other Skills and Abilities: ● Understanding of the homeless population and their unique needs. ● Strong verbal communication and listening skills. ● Ability to exercise extreme patience. ● Must be comfortable working with people and flexible in unpredictable environments. ● Ability to think quickly and respond calmly to stressful/ emergency situations.
Pay Rate: Starting at $15-$16 based on experience and/or skills
To Apply: If you meet the qualifications described herein, using a computer, please submit your resume/cover letter, and complete the questionnaire using the link provided: http://hrtogo.agilehr.com/CareerPortal/JobDetail.aspx?RequisitionId=27473&SourceId=3773