Job Description

NO BANKING EXPERIENCE REQUIRED - WE WILL TRAIN THE RIGHT CANDIDATE! Our team offers great benefits including: paid vacation, holidays and sick leave; health and dental insurance; 401k with matching contributions; volunteer paid time off; banking benefits; and more! This is a great opportunity for the right candidate.

Job Title: UNIVERSAL BANKER I Classification: NON-EXEMPT

Department: UNIVERSAL BANKING – BAXTER - NISSWA Status: FULL-TIME

Reports To: UNIVERSAL BANKING SUPERVISOR Revised: MARCH 2022

POSITION OVERVIEW

Direct and assist customers with bank products and process transactions in support of First Western Bank & Trust’s sales and service objectives while adhering to the bank’s culture of excellence in customer service to its patrons.

ESSENTIAL JOB FUNCTIONS

• Greet visitors and customers in a courteous manner and welcoming smile
• Establish solid customer relationships through identifying needs, providing creative and best solutions for customers, and using cross-sell and referral opportunities
• Open new accounts, assist customers with changes and updates to existing accounts
• Answer customer credit and debit card questions, resolve maintenance issues, and post payments
• Perform daily teller functions including, but not limited to: receiving deposits & loan payments; cashing checks; issuing savings withdrawals; recording night & mail deposits; issuing cashier’s checks & money orders; counting, packaging & verifying currency and coins maintained in drawer and sold to vaults; reconciling loan coupons and other transactions; maintaining recommended cash limits in drawer and vaults; performing teller opening and closing procedures to ensure teller stations and bank access areas are readied for each business day; accurately balance cash drawer at the end of each business day
• Uphold confidentiality of customer and proprietary information
• Maintain security of cash & valuables
• Sell and convert Canadian currency per active rate of exchange; order foreign currency as needed
• Collect information required for large currency transactions, identify & report suspicious activity
• Prepare counterfeit bill reports for suspicious bills detected
• Answer phone inquiries and remit phone transfers via bank system
• Properly identify each customer in accordance with bank policy
• Take and enter wire transfer requests received and send to Main Bank for processing
• Record and balance cash activity for vault; perform dual control functions related to vault cash management as needed
• Prepare cassettes for ATMs, balance terminals, and replenish cash as needed
• Ensure compliance with banking laws, regulations and the Bank’s policies and procedures, including Bank Secrecy Act
• Maintain continuing education related to regulatory standards

OTHER DUTIES

• Other duties, responsibilities and activities may be assigned with or without notice

QUALIFICATIONS

• High School diploma or general education degree (GED) required
• Cash handling experience helpful
• Knowledge of customer service principles and practices
• Knowledge of administrative and clerical procedures

SKILLS/ABILITIES

• Customer Service/People skills
• Multi-task
• Attention to detail
• General math skills
• Handle cash
• Listening skills
• Integrity
• Confidentiality
• Computer skills, to include keyboarding
• Proficient spoken and written English language skills
• Lift up to 50 pounds
• Stand up to 8 hours a day

First Western Bank & Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.