JOB SUMMARY:
Provide therapeutic supervision to patients, monitor and maintain order in the home and assist counselors as needed. Assure adherence to state statutes and rules, CARF standards, and federal regulations including HIPAA and 42 CFR Part 2. Positively represents the organization and promotes Rimrock’s Mission to the community.
ESSENTIAL FUNCTIONS:
- Therapeutic supervision of patients and patient activities, including recreation activities and assure patients maintain program schedule.
- Report all incidents, unusual events and emergencies immediately to the on-call supervisor and nurse on duty, according to Rimrock’s policies and procedures.
- Assist patients with therapeutic assignments.
- Monitor all visitors and assure that no contraband is brought into the facility by visitors or patients.
- Administer drug screen protocol for patients.
- Attend all scheduled staff meetings and in-services.
- Supervise food preparation and completion of chores.
- Maintain cleanliness of house, inventory and stock supplies.
- Make bed checks every 15 minutes at New Choices, 30 minutes at Freedom House and hourly at adult residential facilities during night shift.
- Make security checks two times per hour during night shift.
- Complete filing in patient charts nightly.
- Oversee patient self-administration of medications.
- Follow guidelines under code of conduct section in employee handbook.
- Monitor patient breaks.
- Perform housekeeping tasks, as assigned, on overnight shift.
- Complies with regular, predictable, and reliable attendance.
- Trains new employees after completion of RT II requirements.
- Other duties as assigned.
SAFETY-RELATED DUTIES
- Transport patients to outside activities in a safe and prudent manner observing all driving laws and Rimrock’s policies and maintain driving logs. Immediately report any mechanical problems to the Supervisor.
- Provide regular rounds to assure the security of facilities ensuring doors are locked and alarms set after hours.
- Assure all incident report forms are filled out according to Rimrock’s policies.
- Be familiar with emergency procedures.
Required Skills
ORGANIZATIONAL COMPETENCIES:
- Accountability – Takes ownership for resolving problems, reaching goals, and serving patients, team, and organization. Accepts responsibility for own behavior. Assures that resources are allocated in accordance with the priorities of the strategic plan. Performs self-quality monitoring in order to develop and execute plans to meet established goals.
- Time Management – Maximizes the use of time and resources and effectively prioritizes tasks. Completes paperwork, evaluations, and other required documentation accurately and timely.
- Teamwork – Works cooperatively and capably with a wide variety of people. Actively promotes teamwork and information sharing within and across departments. Works in a spirit of teamwork and trust and maintains professional boundaries in working with others.
- Flexibility – Adapts rapidly to changing work demands and priorities.
- Confidentiality – Complies with all HIPAA and 42 C.F.R. Part 2 regulations relating to privacy, security, and confidentiality. Safeguards confidential information of patients, employees, and business operations
- Safety – Knows and understands emergency procedures and completes incident reports within 24 hours of event with detailed information.
- Communication – Consistently uses positive communication skills to promote effective interpersonal relationships. Provides timely and thorough follow-up with internal and external customers. Models professionalism by addressing others with appropriate actions, appearance, and communication. Models and promotes effective written and verbal communication.
- Customer Service – Supports the organization’s customer service initiative. Strives for service excellence by seeking challenges and turning them into opportunities. Anticipates and meets needs of patients while maintaining appropriate boundaries. Displays a friendly, helpful, and approachable demeanor. Obtains feedback from patients regarding their perceptions of the service provided to them and utilizes this information to improve service delivery.
- Respect – Establishes compassionate and supportive rapport with patients. Communicates tactfully and respectfully with patients, coworkers, and others.
- Quality Improvement – Assures that information is collected, organized, reported and used to improve the quality of systems and services. Recognizes and appropriately reports to supervisor areas within scope of responsibility that fall outside the quality parameters. Serves on committees or process improvement teams to assist in improving quality/customer satisfaction, as assigned.
SKILLS:
Communication; ability to take direction and work adjunctively with therapeutic team; provide empathy and possess a knowledge and compassion of patients with addiction and implement positive reinforcement of patients. Computer skills and proficiency with Microsoft software including Word, Excel and Outlook.
Required Experience
EXPERIENCE/EDUCATION/TRAINING: High school diploma or GED required. Knowledge, skills, and abilities necessary to communicate and work with patients with addictions. Attend monthly departmental sessions and in-services. View non-violent crisis intervention tapes/videos and attend related training. Needs to attend 4 hours of CEU training annually.
CERTIFICATE OR LICENSE: Current CPR training, First Aid training, good driving record and insurability is required. Must have valid Montana state driver’s license and be insurable to drive a company vehicle.
PHYSICAL DEMANDS: Work is indoors in a residential environment with moderate noise. Intermittent physical effort involving lifting of up to 25 pounds, walking and stooping is required. A typical workday involves sitting, standing, walking, use of a keyboard, reaching with hands and arms, and talking and hearing. Normal vision abilities required, including close vision and ability to adjust focus.
WORK ENVIRONMENT/JOB LOCATIONS: Involves everyday risks or discomforts requiring normal safety precautions in a residential setting. Work may involve mental and emotional stress. Some driving required. Some outdoor exposure when supervising patients outdoors and in recreation programming. Will work primarily at a residential facility, although may be required to work at any Rimrock Facility with adult or adolescent patients.